Service Request Ticket - # 82716

Service Request Ticket - # 82716

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Service Request Information

CONTACT	Name	Erckenbrack, Letitia	Date	Mar 08, 2024 11:20 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210410 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP098Q05N	Location	Charles Anderson
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:5E:6D
	Bluetooth NIC	3C:06:30:52:58:97

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	alogan22@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Logan			Email Public
Entered by	Date	Memo
Adam Logan	Mar 08, 2024 12:27 PM	Task reassigned to Adam Logan.	Add Attachment
Adam Logan	Mar 08, 2024 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Logan	Mar 08, 2024 12:26 PM	I went over, and saw 3 pending prints in the queue with a message about authentication. Didn't see any place to provide authentication in printer settings, I deduce it must be an external mechanism that handles authentication. She was able to print. I suggested she talk to the person who manages the printer codes etc. I noted she has two printer entries for the same printer. The non-color one printed fine. She was content with that and not interested in testing by printing to the color variant entry.	Add Attachment
Jack Martinis	Mar 08, 2024 12:06 PM	**outgoing** Hello Leticia, I see that we are having issues with the printer in the SAC again. We are really unsure why this is a persistent issue for your laptop. I would really recommend us re-imaging the laptop and starting off from a fresh Mac OS installation, I think this would solve the issue from happening again in the future. We would need all important documents / and or files saved onto a cloud drive like your H drive or google drive before wiping the laptop. Let me know what you think of this, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Mar 08, 2024 12:05 PM	This has been done a ton of times, I am getting tired of going out there and doing the same fix over and over again. I am recommending her to reimage her computer.	Add Attachment
Laurie McCoy	Mar 08, 2024 11:20 AM	She's having trouble with a printer in the Student Success and Advising office. She would appreciate help reconnecting it and walking her through the steps so she knows how to do it if it happens again	Add Attachment