Service Request Ticket - # 82728

Service Request Ticket - # 82728

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 11, 2024 08:53 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180630 (opens in a new window)	Bldg/Room	TODD 119
	Service Tag		Description	Xerox VersaLink C600/DT Color Laser Printer
	Serial No.	9RA662838	Location	Veteran Resource Center
	Model	C600/DT	Hostname	uc-veterans.wou.edu
	Notes	light to moderate color only -large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays & Extra 550-Sheet Tray -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; IP ADDRESS:140.211.118.22	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:3A:08

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Mar 20, 2024 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Mar 20, 2024 09:40 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Mar 20, 2024 09:40 AM	replacede waste cartridge yesterday	Add Attachment
Jack Martinis	Mar 15, 2024 12:25 PM	emailed user to see status	Add Attachment
Mary Dycus	Mar 13, 2024 08:58 AM	Yes, I called them back and let them know they needed to submit a purchase request.	Add Attachment
Tony Benedetti White	Mar 11, 2024 11:23 AM	Mary said she would let them know they needed to submit a purchase request	Add Attachment
Tony Benedetti White	Mar 11, 2024 10:55 AM	They'll need to submit a purchase request	Add Attachment
Mary Dycus	Mar 11, 2024 08:54 AM	Available anytime today	Add Attachment
Mary Dycus	Mar 11, 2024 08:54 AM	Contact Info: Contact Name: Brant Morgan Phone number: 14048	Add Attachment Public
Mary Dycus	Mar 11, 2024 08:53 AM	User Brant Morgan called this morning 3/11/2024 from over in the WUC RM 108. Stated that they needed a new printer waste cartridge.	Add Attachment