Service Request Ticket - # 82793

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2024 02:42 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Apr 24, 2024 09:36 AM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Apr 24, 2024 09:36 AM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Apr 24, 2024 09:36 AM
chromebooks to go into the parts pile
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Sam Sevugan Apr 24, 2024 09:35 AM
She came by an took the laptop bags and cords but 
left the chromebooks. 
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Sam Sevugan Apr 23, 2024 04:15 PM
****This is an email****
I forgot to come by.  I'll write a note to remind 
me for tomorrow.

Lori
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Jack Martinis Apr 22, 2024 12:19 PM
****This is an outgoing email****
Hi Lori,

I need some additional information regarding service request #82793

Description: 2 Chromebooks with issues - Library 

I do not believe these chromebooks are fixable by any conventional means; it wouldn't be financially feasible in my opinion to attempt replacing the batteries on these 8 year old machines over getting replacements.

Let me know how you would like to proceed,

and thank you for your patience!

-Jack Martinis, UCS Tech.
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Mary Dycus Apr 09, 2024 08:21 AM
****This is an email****
Hello UCS Helpdesk,
Any news about the 2 library Chromebooks?

Lori
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Jack Martinis Mar 26, 2024 02:30 PM
No basic fixes worked for them.
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Tony Benedetti White Mar 13, 2024 11:02 AM
Task reassigned to Jack Martinis.
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Jack Martinis Mar 11, 2024 05:00 PM
I can take a look at these tomorrow and will try and see if any basic fixes work for them like they have before for chromebooks w/ power issues.
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Jack Martinis Mar 11, 2024 04:56 PM
chromebooks :/ when they break they break, typically not worth trying to fix especially batteries or power issues. Just a thought.
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Sam Sevugan Mar 11, 2024 02:57 PM
Lori says one of the chrome books does not have any 
light indication when a charger is plugged. 
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Sam Sevugan Mar 11, 2024 02:56 PM
placed the chromebooks in box #22 
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Sam Sevugan Mar 11, 2024 02:42 PM
****This is an email****
Hello,
I will be bringing 2 Chromebooks to the help desk 
that have issues. These are part of the library 
checkout program for students.

20160804[Edit Inv] will not turn on

20160807[Edit Inv] will not charge.  We have tried multiple 
chargers; both Dell & non-Dell chargers.  

Thank you.

Lori
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