Service Request Ticket

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Service Request Information

CONTACT	Name	Ulveland, Dana R.	Date	Mar 12, 2024 04:10 PM
	Department	Education & Leadership	Phone	88039
	Location		Email	ulvelad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230269 (opens in a new window)	Bldg/Room	RWEC 227
	Service Tag		Description	Apple Macbook Pro
	Serial No.	DJ3C6R4JMF	Location	Dana Ulveland
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7B:97:43
	Bluetooth NIC	60:3E:5F:7C:26:DE

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 27, 2024 11:08 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Mar 27, 2024 11:08 AM	Installed // Closing ticket	Add Attachment
Andrew Zhen	Mar 26, 2024 11:48 PM	**This is an email** Hi Andrew, Thanks. Would you be available around 10:00 tomorrow morning (Wednesday)? I could meet you in my office then. Best, Dana	Add Attachment
Andrew Zhen	Mar 26, 2024 11:47 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Mar 26, 2024 11:47 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Mar 26, 2024 02:20 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Mar 26, 2024 02:20 PM	**This is an outgoing email** Hi Dana R., I need some additional information regarding service request #82810 Description: set up GFA 20230269 for Dana, he is upgrading from W20180661 (battery issue) Your computer set-up is ready to go! When is a convenient time to schedule to have this set-up installed? UCS is open Monday through Friday from 8 a.m. to 5 p.m. Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Mar 26, 2024 02:17 PM	ready to deliver	Add Attachment
Andrew Zhen	Mar 26, 2024 02:17 PM	reimaged mac, installed using terminal for sophos	Add Attachment
Jack Martinis	Mar 26, 2024 10:17 AM	Sophos appeared to go through this time?	Add Attachment
Andrew Zhen	Mar 25, 2024 10:57 AM	Reimaging to try again	Add Attachment
Jack Martinis	Mar 20, 2024 05:02 PM	sophos still not working.	Add Attachment
Jack Martinis	Mar 20, 2024 04:10 PM	sophos endpoint opened up and is stuck on update now / never updated / version (null) so hopefully something happens! Farthest I have gotten on this machine though; actually having something pop up for sophos endpoint.	Add Attachment
Jack Martinis	Mar 20, 2024 03:00 PM	have not been able to get sophos on this machine.	Add Attachment
Jack Martinis	Mar 15, 2024 01:53 PM	no special apps	Add Attachment
Jack Martinis	Mar 15, 2024 12:54 PM	**This is an outgoing email** Hi Dana R., I need some additional information regarding service request #82810 Description: set up GFA 20230269 for Dana, he is upgrading from W20180661 (battery issue) I am beginning to image this computer now, I was curious if you knew of any special software you would like on the device outside of our usual apps (Google Chrome, Microsoft Office, Zoom, Firefox, Adobe). -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 15, 2024 10:56 AM	tamper code will be acquired shortly	Add Attachment
Jack Martinis	Mar 13, 2024 02:45 PM	initial sophos installation failed, need tamper code to remove and then attempt to reinstall.	Add Attachment
Jack Martinis	Mar 12, 2024 04:53 PM	Pulled down, updating. Named, self service fix - needs drivers, adobe, sophos.	Add Attachment
Joanie Kinnaman	Mar 12, 2024 04:10 PM	laptop 20230269 Monitor 20230147	Add Attachment