Service Request Ticket - # 82819

Service Request Information

CONTACT Name Printzian, Arsilda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2024 02:39 PM
Department Phone
Location Email printziana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191078[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag 46WRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 46WRNW2 Location CS Department Cart set of laptops

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:1D:8B:14


Wireless NIC 74:D8:3E:17:89:69

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Mar 20, 2024 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Mar 20, 2024 02:53 PM 
Given back to them
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Andrew Zhen Mar 20, 2024 11:48 AM 
Imaging done, added admin rights
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Andrew Zhen Mar 13, 2024 04:40 PM 
This laptop only came with the charger // no bag
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Andrew Zhen Mar 13, 2024 04:40 PM 
Imaging on my desk
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Andrew Zhen Mar 13, 2024 04:39 PM 
Task reassigned to Andrew Zhen.
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Sam Sevugan Mar 13, 2024 02:39 PM 
Hello,

I gave to Andrew Zhen a laptop with barcode: 
20191078[Edit Inv] and charger 20200740[Edit Inv] for the process of  
image of this computer.
The laptop has been in use by students and it is 
running a lot of problems even after update and 
some other changes.
There is no need to save data for this laptop.

Thank you,
Arsilda Printzian
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