Service Request Ticket - # 82844

Service Request Information

CONTACT Name Holland, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2024 08:17 AM
Department Business Services Phone 88055
Location Email hollands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200484[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag HZNBQ73 Description Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
Serial No. HZNBQ73 Location Sandra Holland

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:60


Wireless NIC 3C:9C:0F:37:3A:98

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact soukupm@wou.edu 88568

Tracking

Entered by Date Memo
Mike Soukup
Email

Public
Entered by Date Memo
Mike Soukup Mar 21, 2024 08:04 AM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Mar 21, 2024 08:04 AM 
Popup blocker needs to be disabled for Banner.
On your computer, open Chrome.
Go to a page where pop-ups are blocked.
In the address bar, click Pop-up blocked Pop-up 
blocked.
Click the link for the pop-up you want to check.
To always allow pop-ups for the site, select 
Always allow pop-ups and redirects from [site] and 
then Done.
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Kyla Aitaro Mar 18, 2024 08:17 AM 
****This is an email****

Hello,

For the past week or so, when I try to export 
transaction detail from Banner, it's not 
downloading the information.  A block pops up 
briefly like it's creating the download, but I 
can't find it anywhere on my computer.  

I've looked in the Download folder and the 
Documents folders. 

It creates them when I'm in an Incognito window, 
but not when I'm not in there. 

This has happened with FGIBDST, FGITRND, and  
FGITBAL.  

If you have any questions, please let me know.

Thanks!

Sandra
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