Service Request Ticket - # 82860

Service Request Information

CONTACT Name Lieuallen, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2024 10:22 AM
Department Service Learning & Career Development Phone 88401
Location Email lieuallene@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210104[Edit Inv] (opens in a new window) Bldg/Room SSC 205C
Service Tag 6KDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 6KDK1J3 Location Erin Lieuallen

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F3:87


Wireless NIC F4:7B:09:43:ED:92

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Mar 19, 2024 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Mar 19, 2024 11:23 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Mar 19, 2024 11:23 AM 
Unplugged monitor power and USB c, worked when 
plugged back in
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Kyla Aitaro Mar 19, 2024 10:23 AM 
Monitor - W#20230077[Edit Inv]
Laptop - W#20210104[Edit Inv]
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Kyla Aitaro Mar 19, 2024 10:22 AM 
user is having issues in switching the audio 
output from her laptop to monitor. says it has 
been like this for weeks. 

I tried troubleshooting it by asking her to click 
on the volume icon on the taskbar to select her 
monitor as her desired audio input and had no 
luck. also had her open her sound settings to make 
sure she has her monitor selected as the audio 
output and she claims that she did that and still 
no luck.
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