Status changed from (1) Pending to (5) Completed

closing ticket, will reopen if needed.

****incoming****

I am going to be out of the office until 4/9.  I will let you know if I have any further issues.

Brady assisted with hooking them back up - what we did instead is; one of the monitors is hooked up to the dock via display port, and the other through usb c (both plugged into the dock). Then, each monitor was told to not auto look for inputs and only look for their respective inputs (dp for the one and usb c for the other). 

Now, Sheree only has to plug the one cord into her macbook and I believe this will solve our problem. Will confirm soon that this fix worked, and then good to close the ticket.

****This is an outgoing email****
Hi Sheree,

I need some additional information regarding service request #82869

Description: 2nd Monitor not coming up when laptop screen goes on lock screen mode

I am available tomorrow from 9am-5pm. If you are available we can attempt using new cables and a few other tricks.

-Jack Martinis, UCS Tech.

****outgoing****

Good Morning, Sheree!

I am sorry that you are having issues with your 2nd monitor again today. I am hoping I am able to come over some time today and attempt to update the two Dell monitors to their latest software, though I cannot guarantee that this will solve the issue entirely. This is sort of an issue with mac os itself as the displays need to send the signal to connect to the mac, and it doesn't always go through when they are idling and not doing anything (when the mac is sleeping or away from the monitors). If you are available this morning or some time today, I would be more than happy to update the monitors to their latest firmware and we can see if that helps any. If I remember correctly, the process takes around 10-15 minutes.

-Jack Martinis, UCS Tech.

Sheree is available today from 9am-12pm.

****incoming****

Thank you for getting back to me.
I will be in the office Tuesday and Wednesday next week.
Sheree

Sent from my iPhone

will go over there approximately after 12:15.

Said there is an availability from 12:15 to 1pm.

Should be able to get this done in this time.

Status changed from (5) Completed to (1) Pending

Task reassigned to Jack Martinis.

****This is an outgoing email****
Hi Sheree,

I need some additional information regarding service request #82869

Description: 2nd Monitor not coming up when laptop screen goes on lock screen mode

I am available this morning to take a look at this issue,

-Jack Martinis, UCS Tech.