Service Request Ticket - # 82871

Service Request Information

CONTACT Name Paniagua, Betsy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2024 10:37 AM
Department Phone 88525
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200668[Edit Inv] (opens in a new window) Bldg/Room TODD 233
Service Tag FLR93D3 Description Dell Latitude 5410
Serial No. FLR93D3 Location Besty Paniagua

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:25:5C


Wireless NIC B0:60:88:C3:6E:28

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Mar 20, 2024 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Mar 20, 2024 10:50 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Mar 20, 2024 10:50 AM 
User unplugged dock power cord and plugged 
into laptop, that's why the screens went 
black. Had user plug dock into laptop using 
USB c instead of USB a, works.
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Kyla Aitaro Mar 20, 2024 10:37 AM 
user is having issues with keeping their monitors on when they plug 
their laptop's power cord to recharge it. 

Needs assistance in resolving this issue as she has a meeting this 
afternoon. 

they are available right now
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