Service Request Ticket - # 82885

Service Request Ticket - # 82885

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Service Request Information

CONTACT	Name	Printzian, Arsilda	Date	Mar 21, 2024 08:10 AM
	Department		Phone
	Location		Email	printziana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191072 (opens in a new window)	Bldg/Room	ITC
	Service Tag	4MWRNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	4MWRNW2	Location	CS Department Cart set of laptops
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	2C:EA:7F:25:2C:63
	Wireless NIC	B8:9A:2A:FB:13:5A

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Mar 27, 2024 12:34 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Mar 27, 2024 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Mar 27, 2024 12:34 PM	CS department contacted. Student has loaner for now. We have CS department's laptop.	Add Attachment
Jack Martinis	Mar 26, 2024 03:29 PM	**outgoing** Hello Bryan, I am a student technician from UCS at WOU and was wondering if you came by UCS to swap out your problematic laptop from the CS division with a loaner laptop from us. I had a service request open saying that this was needed to be done, and no updates after that and was unsure if it was ever taken care of. Did you pick up a loaner laptop from UCS, and, is your login working now? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Mar 26, 2024 03:27 PM	I believe 20161097 was picked up, Arsilda said that the student came into UCS and dropped off their laptop for us to look at and picked (I believe) the machine listed below up from us. This would lead me to believe it was a problem with the laptop? Though in Arsilda's email it said he couldn't log into any other school computer either..	Add Attachment
Jack Martinis	Mar 26, 2024 09:48 AM	**This is an outgoing email** Hi Arsilda, I need some additional information regarding service request #82885 Description: Student Locked out of Account I was wanting to circle back to this and was wondering if they possibly ever stopped by into UCS? I believe we had updated a loaner laptop to try logging into / swapping the original laptop out but since then there has been no updates. Is this still an issue? -Jack Martinis, UCS Tech.	Add Attachment Public
Brady Parksion	Mar 21, 2024 01:31 PM	Have computer 20161097 updated ready for pick up.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:48 AM	**This is an email** Good morning, I actually don't have this information , Bryan is in email and he can share this information with you. Thank you for your assistance. Arsilda	Add Attachment
Sam Sevugan	Mar 21, 2024 08:13 AM	Sent both of them an email to get his v number and ask if he can stop by the office with his device.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:10 AM	**This is an email** Hello, He reported that he tried even recently ( A few minutes ago)to login in and cannot login in the computer. He works on one laptop he borrowed from our department with barcode 20191072 and cannot login. Also he tried on the school computer and could not login. The account he is having issues is his computer account. Please can you follow with priority this request. Thank you, Arsilda Printzian	Add Attachment
Sam Sevugan	Mar 21, 2024 08:10 AM	**This is an email** Hello, I am writing about a student named Bryan Muyundo. He reports that his account is locked and cannot be accessed on any computer as he reported Attached is the email he sent. Thank you , Arsilda	Add Attachment Re_ UCS.eml