Service Request Ticket - # 82886

Service Request Ticket - # 82886

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Mar 21, 2024 08:50 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160958 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1595LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1595LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0A:C5

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Mar 21, 2024 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Mar 21, 2024 10:36 AM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Mar 21, 2024 10:36 AM	Took out the graphics card and switched from VDI to Display Port. Closing ticket.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:53 AM	She called and says that the fan is currently making noise and called to see if a tech can head over to take a look. She is available till 5pm today and is located in Bellamy 231A	Add Attachment
Sam Sevugan	Mar 21, 2024 08:51 AM	**This is an email** Thank you for all the information. It seems best to limp along until a replacement is approved, as long as it is not getting any worse. Let's not do a ticket at this time.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:51 AM	**This is an email** I usually just restart it at the end of each work day. I leave it on, not logged in overnight. UCS staff advised to do this several years ago. If that recommendation has changed, please let me know.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:50 AM	**This is an email** Hello, Thanks for explaining that. There is an old out of cycle PC station that our student worker uses when they are here. I could use that one, if necessary. I would not want to do that for long though. My computer is not currently making noise, it comes and goes. I have needed to shut it down several times in the last few months, then it is quieter when I restart it.	Add Attachment
Sam Sevugan	Mar 21, 2024 08:50 AM	**This is an email** Hello, My CPU is becoming increasingly loud (fan?). I believe I have already submitted a request for replacement via the WOU Portal.	Add Attachment