Service Request Ticket

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Mar 21, 2024 03:27 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230222 (opens in a new window)	Bldg/Room	BELL 231A
	Service Tag		Description	Dell Latitude 5540
	Serial No.	hwdr4y3	Location	Sharyne Ryals
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:AA:B3
	Wireless NIC	BC:03:58:CC:4F:2A
	Bluetooth NIC	BC:03:58:CC:4F:2E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 25, 2024 04:01 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Mar 25, 2024 04:01 PM	set-up complete	Add Attachment
Andrew Zhen	Mar 25, 2024 01:15 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Mar 25, 2024 12:32 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Mar 25, 2024 10:39 AM	**This is an outgoing email** Hi Sharyne, Thank you for the quick response! Your computer is ready to go! What time is most convenient for you to have this computer equipment installed for you? UCS is open Monday through Friday from 8 a.m. to 5 p.m. Best, Andrew - UCS Tech	Add Attachment
Andrew Zhen	Mar 25, 2024 10:39 AM	no special software	Add Attachment
Andrew Zhen	Mar 25, 2024 10:22 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Mar 25, 2024 10:11 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #82895 Description: GFA setup for Sharyne Ryals replacing W20160958 Your new computer is almost ready! I just need to know if there is more software you need installed on your computer that isn't on the normal install. What is already installed are Adobe, Chrome, and Zoom, just to name a few. Please let me know as well if you have any other questions! Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Mar 25, 2024 09:18 AM	admin rights added	Add Attachment
Andrew Zhen	Mar 25, 2024 09:17 AM	Image done	Add Attachment
Joanie Kinnaman	Mar 21, 2024 03:27 PM	laptop: W20230222 monitor: W20230284	Add Attachment