Service Request Ticket - # 82897

Service Request Information

CONTACT Name Mortensen, Cameron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2024 09:03 AM
Department VP Student Affairs Phone 88423
Location Email mortensenc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150428[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X466520 Location PDR

Model 4622/DT Hostname printer-ath-hallway.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.118.98 RMA D6X466603 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:AF:92

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Mar 26, 2024 02:08 PM 
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Mar 26, 2024 02:08 PM 
We took that printer away! Told John and Paul about the printer removal, and we moved this printer to the NPE building on their second floor to replace their problematic ATH-Hallway printer. 

It was the same model as ATH-Hallway - we simply put the mac address from this printer (Maximus) to the ATH-Hallway configuration, swapped the printers and all was good to go.

Closing ticket.
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Jack Martinis Mar 26, 2024 09:51 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Mar 26, 2024 09:51 AM 
Status changed from (1) Pending to (2) Scheduled
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Jack Martinis Mar 26, 2024 09:49 AM 
****incoming****

Hi Jack,

That's great, thank you so much! I'll be around today from 11-noon, or 2-5.

Cameron
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Jack Martinis Mar 26, 2024 09:45 AM 
****This is an outgoing email****
Hi Cameron,

Description: Request Old Printer Pickup for PDR

I would be able to pick up the printer today if that works.

-Jack Martinis, UCS Tech.
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Public
Kyla Aitaro Mar 22, 2024 09:03 AM 
****This is an email****

Good morning! I'm reaching out because we are 
wanting to "retire" one of the printers that we 
have in our office. We have 3 and it's really just 
taking up too much space, so we're wanting to 
return one of them. Please let me know the steps 
to make this happen :) Thanks!
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