user came in to pick up laptop

Status changed from (3) Order in Process to (6) Ready to Deliver

Tracking number for outgoing laptop 740287449506

Repair ID: D628782551
Box shipping to UCS

****This is an email****
Hi jaclyn,

I noticed your ticket to repair your laptop has 
been open for a while.  I'm going to go ahead and 
take over so we get this resolved for you.  After 
some testing it seems that the graphics processor 
is likely damaged.  Since spills generally aren't 
covered under the warranty contract, your 
department will likely have to pick up the cost of 
the repair.

I need you to remove your laptop from Apple's find 
my device.  Apple won't let us open a ticket until 
this is done.  Here are instructions on how to do 
that:

https://support.apple.com/guide/icloud/remove-a-
device-mmfc0eeddd/1.0/icloud/1.0


Once you remove the device, I can open a support 
ticket and send it to Apple. They will do a 
diagnostic and send us an estimate to repair.  I 
can relay that information and your department can 
make the decision whether or not to repair it.

Thanks, 
David

In Box #13 (with charger in bag)

Priority changed from (3) Priority to (2) High Priority.

Task reassigned to UCS Tech.

Task reassigned to Jack Martinis.

Then, we can inform the user that we would ship it into apple where they would tell us how much it would be to fix - we don't have a ballpark idea of how much this could be because we don't know what's broken with it.

monitor don't work, rest of setup does - only thing that doesn't work is screen. 

Apple doesn't cover accidental damage like this, the department would have to pay for the fix however much that would be.

Status changed from (2) Scheduled to (1) Pending

****This is an outgoing email****
Hi Jaclyn,

We realized after giving you the loaner laptop that 
we did not give you admin rights, which you will 
need if you have to download anything to your loaner 
laptop. 

We apologize for this inconvenience, and if there is 
any time today that you are able to come in so we 
can give you admin rights we are open until 5pm. 
Unfortunately it does have to be bestowed in person 
and cannot be done remotely. We can also send a tech 
out to do that for you if you are unable to come in 
to UCS.

Thanks,
Charlee

Jacelyn brought in device W#20221090

Items received:
-MacBook
-charging cord 
*no bag*

****This is an incoming email****

Hi Charlee!

I’ll plan to be there by 11:30 to pick up the 
loaner computer. Thank you.

Jaclyn

****This is an outgoing email****
Hi Jaclyn,

We were just following up with you regarding a 
service request that we have for you.  (#82898)

Description: Liquid corrosion on laptop inquiring if 
they could get a loaner

We have your loaner computer ready for pickup at our 
front desk. We are open from 8am to 5 pm today. 

Thanks,
Laurie McCoy

loaner 20200874