Service Request Ticket

Service Request Information

CONTACT	Name	Logan, Adam	Date	Mar 26, 2024 11:10 AM
	Department	University Computing Solutions	Phone	14122
	Location		Email	alogan22@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180023 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	G4R5RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	G4R5RQ2	Location	Needs to be reimged 2 weeks done, in pile
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:22:B8
	Wireless NIC	3C:6A:A7:7B:92:F1
	Bluetooth NIC	3C:6A:A7:7B:92:F5

TECHS	Submitted by	Adam Logan	Contact	alogan22@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Mar 26, 2024 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Mar 26, 2024 11:48 AM	Sophos wasn't installed. Installed it from the T: Drive. Restarted. Updated Sophos.	Add Attachment
Michael Volkmann	Mar 26, 2024 11:33 AM	Task reassigned to Michael Volkmann.	Add Attachment
Adam Logan	Mar 26, 2024 11:18 AM	Performed SDU again as I think the first may have been done without elevated permissions. https://sdu-feedback.sophos.com/prod/32499fbc-0abd-4b3a-ba8e-57c109d23d1f_2024-03-26-18-17-11.zip	Add Attachment
Adam Logan	Mar 26, 2024 11:10 AM	Hi Jenna, I'm working on updating all the laptops for Classroom Support Services. Sophos on this laptop has failed to update since 11:12:59 Aug 11, 2023 (UTC). I have everything else on the system up-to-date, but Sophos still refuses to update. I've run the Sophos Self Diagnostic Utility and submitted the results. The URL to retrieve the logs: https://sdu-feedback.sophos.com/prod/32499fbc-0abd-4b3a-ba8e-57c109d23d1f_2024-03-26-17-48-23.zip	Add Attachment