Status changed from (1) Pending to (5) Completed

****This is an email****
Hi Anna,

This is David with UCS support.  John assigned me 
your support ticket #82922 regarding your request 
for scanning to Google Drive.  I used to work for 
Ricoh and I know that they do offer a paid service 
to enable direct scanning to applications like 
Google Drive, OneDrive, Drop Box etc.  It is 
usually around $20 per month, per device.  I 
usually tell customers to avoid paying a recurring 
fee for this service by using the Google Drive 
folder sync option.  This works by designating a 
local folder to upload documents in it to your 
Google Drive account.

However, after talking with our systems team I 
discovered that you cannot sync any folders on WOU 
shared drives.  You could sync a local folder, say 
under your C: drive, but those folders are not 
backed up by our servers and are not accessible by 
anyone else in your department.

The systems team would like me to gather a bit 
more information as to the nature of the type of 
documents you need to scan to Google Drive.  You 
also do have the option of copying or moving any 
file in your I: drive scan folder to Google drive 
manually but please make sure you are not putting 
an PPI or sensitive information on your cloud 
storage where it could be compromised in the event 
of a data breach.

I'll be waiting to hear back a bit more info from 
you and keep your ticker open.

Thank you,

David

Task reassigned to John Rushing.

****Outbound email****
Hi Anna,

I just talked with John. It could potentially be a large project to
explore whether its feasible or acceptable from a security risk
standpoint to open the printer network to connect to google cloud. He
has said that he will consult the systems administrators and see what
their thoughts are about the idea of this project.

Will update you with the results of John's consult with the team.

Respectfully,

Adam Logan.

Generally we create a I:\scans folder and scan to that.  And then they can move it to where they want the file to go.  This is the typical way we have done it in several departments.

****This is an outgoing email****
Hi Anna,

Regarding service request #82922 - Set up copy machine to scan directly into a folder in computer:

I looked into the history we have on file for the copier in 212, the person who set up the copier Monica Valencia no longer works for WOU. I saw that Bianca received an email from Monica with instructions on how to set up the copier. I suggest asking Bianca to search her email from Monica for this email, it is possible that the email included a code or username/password with administrative capabilities. Monica's email address was valenciam@wou.edu or valenciam@mail.wou.edu.

If we can't come up with a code or username/password with administrative capabilities, we may need to hard reset the copier and set it up again as if it were new in order to access the cloud features in order to scan to Google Docs.

I have let John Rushing, our printer/copier manager know about this situation. He may have other ideas or options we could explore.

Respectfully, Adam Logan.

Google Drive account desired for scanned documents to output to is:
mssp@mail.wou.edu and then front desk will share with either Anna
Hernandez-Hunter or Bianca Miranda Aguilar. Copier WOU# is 20181425.

****This is an email****
ok, if not, we can also do an I drive folder, just 
easier if we could go straight into a google folder.  
Thank you!

****This is an email****
I was wondering if there was anyone I could 
contact to help me set up my copy machine to scan 
directly into a folder on my computer?
It is a Ricoh printer/scanner