Service Request Ticket

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Service Request Information

CONTACT	Name	Sides, Michelle	Date	Mar 28, 2024 10:50 AM
	Department	Human Resources	Phone	89390
	Location		Email	sidesm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230497 (opens in a new window)	Bldg/Room	AD 306
	Service Tag	F72C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	F72C214	Location	Michelle Sides
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:88:BB
	Wireless NIC	D0:46:0C:4F:67:E8

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	May 30, 2024 09:14 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	May 30, 2024 09:14 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	May 28, 2024 10:52 AM	**This is an email** Thank you!	Add Attachment
Brady Parksion	May 28, 2024 10:52 AM	**This is an email** That sounds great! I’ll see you then. -Brady	Add Attachment
Brady Parksion	May 28, 2024 10:52 AM	**This is an email** Hi Brady. Can we shoot for 3ish? Human Resources Western Oregon University Michelle Sides	Add Attachment
Brady Parksion	May 28, 2024 10:01 AM	**This is an outgoing email** Hi Michelle, I need some additional information regarding service request #82938 Description: set up Michelle's Dell setup GFA replacing W20171228 Is there a time today that would work for the install of your new computer setup. I’m available today after 11. Thanks, -Brady University Computing Solutions	Add Attachment Public
Jack Martinis	May 16, 2024 10:27 AM	has not gotten back to me	Add Attachment
Jack Martinis	May 10, 2024 10:30 AM	**This is an outgoing email** Hi Michelle, I need some additional information regarding service request #82938 Description: set up Michelle's Dell setup GFA replacing W20171228 I would like to reach back out to you to inquire about some possible times to install your new setup; I am available M, W, F from 9:30am-1pm, and on Thursday from 9-5. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Apr 25, 2024 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Apr 25, 2024 04:54 PM	all updated and HR duo installed. ready for install.	Add Attachment
Jack Martinis	Apr 25, 2024 04:28 PM	updating adobe and ms office, then needs HR duo and good to go. on imaging station.	Add Attachment
Jack Martinis	Apr 25, 2024 03:25 PM	**This is an outgoing email** Hi Michelle, I need some additional information regarding service request #82938 Description: set up Michelle's Dell setup GFA replacing W20171228 Your laptop / setup is ready for installation, if you have any availability next week I am in every day except for Tuesday. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Apr 25, 2024 03:24 PM	finishing last of updates, will put HR duo before delivery.	Add Attachment
Andrew Zhen	Mar 28, 2024 03:52 PM	admin rights added	Add Attachment
Andrew Zhen	Mar 28, 2024 03:52 PM	imaged // needs DUO for HR	Add Attachment
Sam Sevugan	Mar 28, 2024 03:51 PM	**This is an email** Thank you for your email. I will be out this afternoon through April 1. If you are applying for OR PFML, please jump start your application by calling The Standard at 800-242-1888.	Add Attachment
Joanie Kinnaman	Mar 28, 2024 10:57 AM	inv #2023-0639	Add Attachment
Joanie Kinnaman	Mar 28, 2024 10:52 AM	laptop: 20230497 monitor: 20230285	Add Attachment