Task reassigned to Sam Sevugan.

Jie Liu came in today for Brady, he said he can come 
back on Wed 04/24 @ 11:30am. 

****This is an outgoing email****
Hi Jie,

I need some additional information regarding service request 
#82958

Description: Reimage 20170856

I was able to reimage your laptop and im happy to say it is running 
faster now. I would still recommend moving to a newer latitude 
because you’ll get double the ram and have an actual cooler in the 
laptop.

Let me know if you’d like to come get the laptop or move toward a 
GFA replacement.

Thanks,

-Brady
University Computing Solutions

****This is an email****
Good Morning Jie,

I was able to take a look at the laptop and found out that the 
computer doesn’t have a fan in it (by design), so im concerned 
that the slow down you’re experiencing is due to having no cooling 
mechanism in the computer.

After talking to John about a solution for swapping your hard 
drives he noted that it might cause more problems if we swap 
them due to driver installation issues. A possible resolution we 
have is to reimage the computer we have and have you log into 
chrome on it. That way we can see if you keep your passwords.

Another option we have is to have you apply for GFA set up 
through Joanie. The hard drive you currently use in your 2014 
laptop is half the size of the one you gave me (according to our 
records).

Let me know if you have any questions and what steps you’d like 
to take to get the resolution that works best for you.

Task reassigned to Brady Parksion.

****This is an email****
The will actually work out very well, I’ll have all day Tuesday next 
week to work on getting the image set up correctly. I’ll meet with 
you at some point tomorrow and clarify exactly what you want the 
resulting image to have.

****This is an email****
If you want to, you can. I can also talk to you about it tomorrow 
before/after class. I have a class from 10:00-11:50, so it’s up to 
you if you want to talk before class, but I’m happy to stay after if 
needed. 

It sounds like something that shouldn’t be a huge issue. Just some 
clarifying questions to make sure that I image the device in the 
way you would like it.

I also want to note, this week I am working a half day on Thursday 
and I have Friday off, so I might have to pass it onto another tech 
to work on it, that way it could be ready by Monday at the latest. 
Unless you would like me to specifically work on it, you might not 
have either laptop on Monday next week.

Let me know your thoughts, or if you have any questions.

-Brady
University Computing Solutions 

****This is an email****

Thank you Brady for working on this. Should I call you sometime 
today? I will be on campus tomorrow. 

Thanks,

--Jie

Jie, 

That works! Would Monday next week work for you? 
If so, what time works best to swing by and drop 
those off? 

Best,
Mary 

I emailed Jie in regard to this issue on ticket 
82964 Looks like there could be two tickets 
copying email over to this ticket:

	
****This is an outgoing email****
Hi Jie,

I need some additional information regarding 
service 
request #82964

Description: Reimaging a couple laptops

It is possible we can put everything from your 
2014 
laptop onto your 2017 laptop. If you're around 
today 
I can pick them up. I'd also like to talk to you 
in 
person about it because it sounds like you may not 
need a full reimage. Let me know your availability 
this week.

Thanks,

-Brady
University Computing Solutions

****This is an email****
Thank you Sam!

It is not urgent. I am on campus MWs.

Thanks,

--Jie

****This is an email****
Hi there,

I am currently still using my 20140457 because the 
last time reimaging it to 20170856 was not 
successful. Is it possible that we image 20170856  
using the data on 20140457 (including all cookies 
and passwords)? 

Thanks,

--Jie Liu
Computer Science