Service Request Ticket - # 82973

Service Request Ticket - # 82973

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Apr 02, 2024 10:23 AM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180182 (opens in a new window)	Bldg/Room	NS 204
	Service Tag	7619HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7619HQ2	Location	NS204 Biology LAB Station #
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:86:11

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 03, 2024 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Apr 03, 2024 10:36 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 03, 2024 10:36 AM	emailed Ava same thing	Add Attachment
Jack Martinis	Apr 03, 2024 10:33 AM	**This is an outgoing email** Hi Piper, I need some additional information regarding service request #82973 Description: NS 204 lab computer not turning on The computer appears to be in working order - it wasn't displaying anything to the screen for whatever reason, so I simply held down the power button for 10 seconds to assure it turned off all the way and then restarted the computer and it is working now. I will email Ava about this as well. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Apr 03, 2024 10:32 AM	When I got there, the computer was on but not displaying anything, and it's power button light still refuses to show so it looks like it isn't on almost. However, I held down the power button and made sure the computer was all the way off, then, I restarted the computer and was met with the Dell boot screen and then windows boot screen. I am actively typing from the machine for this update. Will email Ava that the computer is okay, and if it stops outputting anything to the screen in the future to just hold the power button down and turn it back on. Closing ticket.	Add Attachment
Mary Dycus	Apr 02, 2024 10:23 AM	I'm sorry I don't have any more information for the techs. I believe it is not turning on. You can send someone over while the class is in session. So any time they're available, the sooner the better. Thanks. Piper Piper Mueller-Warrant Biology Lab Preparator Western Oregon University phone (503)838-8859 muellerp@wou.edu SHE/HER/HERS	Add Attachment
Mary Dycus	Apr 02, 2024 10:23 AM	Piper, Would you also be able to provide more information for our techs? When you say the computer is not working, is it not turning on? Is it freezing up? What is not working? Please let me know. Best, Mary	Add Attachment
Mary Dycus	Apr 02, 2024 10:23 AM	**This is an email** Hello, Dr. Ava Howard said she left a phone message about this. She has a lab class in NS 204 right now and at least one of the lab computers is not working. It is # 20180182. She is hoping that a UCS tech can come over ASAP to check it out. She has another class in the same room later today. thanks, Piper Piper Mueller-Warrant Biology Lab Preparator Western Oregon University phone (503)838-8859 muellerp@wou.edu SHE/HER/HERS	Add Attachment