Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Apr 02, 2024 10:51 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150043 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0QW
	Serial No.	D25Q7079FY13	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from VISA2015004715
	Wired NIC	98:5A:EB:E4:62:4E
	Wireless NIC	AC:29:3A:9E:F2:27
	Bluetooth NIC	AC:29:3A:9E:F2:28

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 11, 2024 09:51 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Apr 11, 2024 09:51 AM	ended up being a PDR imac, they need a setup, closing ticket because I made a setup ticket.	Add Attachment
Jack Martinis	Apr 10, 2024 09:04 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Apr 10, 2024 09:04 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 08, 2024 09:26 AM	sent another email	Add Attachment
Jack Martinis	Apr 05, 2024 09:30 AM	sent another email for availability today	Add Attachment
Jack Martinis	Apr 04, 2024 09:52 AM	**outgoing** If you have any availability tomorrow, I am here from 9am till 5pm and would be more than happy to take a look at this. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Apr 04, 2024 09:52 AM	**incoming** Hi Jack, So, in clicking around to explain the issue to you I think I fixed the issue. Chrome needed an update, not MacOS, which is what Chrome "thought" needed updating but Chrome was wrong. Still not sure how to print off this computer.	Add Attachment
Jack Martinis	Apr 03, 2024 09:32 AM	sent email to gather more info.	Add Attachment
Mary Dycus	Apr 02, 2024 10:56 AM	Contact Info: Contact Name: Anna Davis Phone number: +19712738448	Add Attachment Public
Mary Dycus	Apr 02, 2024 10:51 AM	Anna Davis called this morning, stated that she is having issues updating and is unable to connect to the printer in ITC Room 206E.	Add Attachment