Angelia fixed the issue

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

I was able to install the new monitor for Angelia. 

We were not able to add Tradekeys, our shortcuts didn't work.

The financial aid office needs the monitor that 
Jack took back to the office today. Angelia's 
office is in a cubicle in RM 140. The smaller 
monitor that is in the cubicle needs to be moved 
for the student employee.

I was able to bring the laptop over to the setup there, I re put all the old equipment under their name for the proper room. I forgot I had to put duo on the machine, so I did that; left instructions with the supervisor there at the time to tell Angelia they would have to enroll in this through portal.

Checked that the personal printer worked, it did.

Everything else worked / checked out - ethernet, admin rights, general speed....

Kelly let me know from the front desk that there is a cool little thing Michael Soukup made for them where when you hit the num lock key for the keypad, it inputs a capital V so it makes entering in student V numbers easier; I inquired about this.

already two monitors there. reassigned the spare 2014 listed below.

****This is an email****
Hello, I will be out of the office April 8th-11th 
at a conference and intermittently checking email. 
If you need more immediate assistance, please 
contact Jennifer Birt at birtj@wou.edu or by phone 
at (503) 838-9306. 

Thank you,
Kella Helyer

****This is an outgoing email****
Hi Kella,

I need some additional information regarding service 
request #83043

Description: New laptop and monitor for Angelia 
Ervig 4/8/24

We have Angelia's laptop and monitor ready to set-up 
today! Is there a best time to stop over and get 
that set up for her today? I will be available until 
11am then 2-4pm. 

Thanks,
Charlee Hreha (UCS Support Tech)

Dell laptop: W 20210097
2nd Monitor: W 20141032