Service Request Ticket - # 83058

Service Request Ticket - # 83058

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Apr 08, 2024 04:13 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060121 (opens in a new window)	Bldg/Room	APSC 408 behind front desk
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409#ABA
	Serial No.	scngxh40632	Location	Office of Int'l Student and Scholar Affairs
	Model	q5409a	Hostname	intlstudent.wou.edu
	Notes	duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40	Ink/Toner Refill
	Wired NIC	00:14:38:D9:10:BB

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 19, 2024 11:24 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Jack Martinis	Apr 19, 2024 11:24 AM	I looked at this when I looked at the desktop and all I had to do was pull the paper out, reseat it, and I restarted the printer for good measure; the paper jam warning went away. Printed fine after.	Add Attachment
Brady Parksion	Apr 19, 2024 08:38 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Apr 19, 2024 08:28 AM	**This is an email** Good Morning Roseanna, Is there a time today that I would be able to come take a look at the printer? Thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Apr 19, 2024 08:28 AM	**This is an email** The printer is not working. Thank you. Roseanna	Add Attachment
Brady Parksion	Apr 18, 2024 11:25 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Brady Parksion	Apr 18, 2024 11:25 AM	**This is an outgoing email** Hi Roseanna, We were just following up with you regarding a service request that we have for you. (#83058) Description: Paper Jam in APSC 408 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Brady Parksion	Add Attachment Public
Andrew Zhen	Apr 16, 2024 09:21 AM	Same SR#83155	Add Attachment
Laurie McCoy	Apr 08, 2024 04:13 PM	**This is an email** Hello, I noticed the printer has a paper jam - image.png I am leaving right now but I will be back on Tuesday at 1pm (APSC 408). Thank you! Roseanna Garcia	Add Attachment unnamed (5).png