Service Request Ticket - # 83062

Service Request Information

CONTACT Name Lockwood, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2024 08:24 AM
Department Student Engagement Phone 88088
Location Email lockwoods@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180321[Edit Inv] (opens in a new window) Bldg/Room WUC 111
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA681029 Location WUC Lab 1 Printer( replaces W#20130056)

Model C600/DNM Hostname lab-wuclab/lab-wuclabcolor
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.118.46 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:49:7F

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Apr 09, 2024 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Apr 09, 2024 11:01 AM 
This ticket is in relation to SR#83063
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Andrew Zhen Apr 09, 2024 11:00 AM 
There was paper already in the lab printers
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Andrew Zhen Apr 09, 2024 10:38 AM 
Task reassigned to Andrew Zhen.
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Mary Dycus Apr 09, 2024 08:27 AM 
SEOFC, 

No, Sarah will not be charged for anything. We 
would just need a name for the request in regards 
to any updates, and if any additional information 
is needed. I have gone ahead and put in a service 
request ticket for you, SR# 83062. A tech will 
reach out to you if they have any additional 
questions as well as to inform you when the 
request has been completed. 

Best,
Mary
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Mary Dycus Apr 09, 2024 08:24 AM 
****This is an email****
Good morning!

I've sent that email about the toner, thank you 
for that information! As for a request name, you 
can put it under Sarah Lockwood. Just checking 
that you just need a name for a request to fix it, 
not to charge Sarah, correct? 

Thanks again!
Kylee Salinas
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Mary Dycus Apr 09, 2024 08:24 AM 
Good morning, 

I can go ahead and put in a service request ticket 
for printer paper restock. For toner we've set up 
an email specifically for toner requests ( 
toner@wou.edu ),  if you send them an email with 
the type of printer and toner needed they can 
process it and get it restocked. As for the 
service request ticket, what is a good first and 
last name for the request? 

Best,
Mary
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Mary Dycus Apr 09, 2024 08:24 AM 
****This is an email****
Good evening,

I'm writing this email to let you know that we ran 
out of paper in the WUC computer lab. Also the 
printer *20180321* is in need of black toner. 

Thank you,
JG
--
Information Desk
Werner University Center
Western Oregon University
Phone: 503-838-8261
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