Service Request Ticket - # 83070

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2024 01:27 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230498[Edit Inv] (opens in a new window) Bldg/Room WUC 119
Service Tag D52C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. D52C214 Location Front Desk

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3D:02:BB


Wireless NIC D0:46:0C:4F:68:D8

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Apr 25, 2024 03:11 PM 
Status changed from (2) Scheduled to (5) Completed
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Charlee Hreha Apr 19, 2024 03:34 PM 
Set up monitor with second monitor already in use. 
Added printers, asking John to check WOU number in 
AD. Also helped her fix a zoom audio output issue.
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Charlee Hreha Apr 18, 2024 03:07 PM 
Task reassigned to Charlee Hreha.
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Charlee Hreha Apr 18, 2024 03:07 PM 
Status changed from (1) Pending to (2) Scheduled
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Charlee Hreha Apr 18, 2024 03:06 PM 
****This is an outgoing email****
Hi Adry,

Awesome, I will drop by and get that set up for you 
during that time frame tomorrow! 

Best,
Charlee
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Charlee Hreha Apr 18, 2024 03:05 PM 
****This is an incoming email****

Yes - somebody will be here during that time.

Adry
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Charlee Hreha Apr 18, 2024 02:55 PM 
****This is an outgoing email****
Hi Adry,

Awesome! Are you available to have this set up any 
time between 11am and 4pm tomorrow? 

~Charlee
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Charlee Hreha Apr 18, 2024 02:52 PM 
****This is an incoming email****

Excellent - we don't need any special programs.

We're very excited to get this upgrade. Thank you 
for the quick turnaround.

Adry
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Charlee Hreha Apr 18, 2024 02:41 PM 
****This is an outgoing email****
Hi Adry,

I need some additional information regarding service 
request #83070

Description: new laptop and monitor for front desk 
in office (student station)

I have your new laptop ready to go, before we 
schedule a time to set it up, I just need to know if 
you need any special programs installed on this 
computer or if the essentials (Microsoft Suite, 
Adobe, Zoom etc.) are sufficient?

Have a great day,
Charlee Hreha (UCS Support Tech)
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Charlee Hreha Apr 18, 2024 02:37 PM 
Laptop is updated and has all essential programs. 
Admin rights were added for Adry Clark.
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Joanie Kinnaman Apr 09, 2024 01:27 PM 
laptop 20230498[Edit Inv]
monitor 20230290[Edit Inv]
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