Service Request Ticket

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Service Request Information

CONTACT	Name	Herb, Emily	Date	Apr 10, 2024 08:10 AM
	Department	Human Resources	Phone
	Location		Email	herbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160751 (opens in a new window)	Bldg/Room	TODD 122
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25TC08WGG7V	Location	Emily Herb for HR interpreting.
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	A8:60:B6:24:54:5D
	Wireless NIC	58:40:4E:E6:4C:42
	Bluetooth NIC	58:40:4E:E6:4C:43

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 15, 2024 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Apr 15, 2024 01:04 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 15, 2024 01:04 PM	I hooked imac up in room, lightly managed cables, confirmed that wifi and ethernet worked, updated the imac in inventory. Closing ticket.	Add Attachment
Jack Martinis	Apr 15, 2024 09:47 AM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #83083 Description: RWEC 145 to Todd Hall 122 Equipment Move Thank you for your patience! I apologize no other tech has gotten to this yet, I am available today until 1pm if there is a time that works for you to move this iMac. -Jack Martinis, UCS Tech.	Add Attachment Public
Sam Sevugan	Apr 15, 2024 08:27 AM	Does anyone have an ETA on this?	Add Attachment
Sam Sevugan	Apr 15, 2024 08:27 AM	**This is an email** Hello, I am wondering how the process is going for moving my computer. I can move it myself if that is allowed. I am available from 10-3:30 today if there is anyone available to help move it today. Thank you for your assistance, Emily	Add Attachment
Sam Sevugan	Apr 10, 2024 08:10 AM	**This is an email** Hello, I have an imac, serial # 20160751, that I would like to move from RWEC 145 to Todd Hall 122. Could someone help me move the computer and set it up in the new location? I am available this Thursday between 11:00-12:30 if that works for any of you. Please let me know.	Add Attachment