Service Request Ticket - # 83086

Service Request Ticket - # 83086

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Service Request Information

CONTACT	Name	Doerfler, Logan	Date	Apr 10, 2024 08:58 AM
	Department		Phone	89379
	Location		Email	doerflerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210791 (opens in a new window)	Bldg/Room	WUC 108
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700U2	Location	Logan Doerfler
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:B6:5D
	Wireless NIC	D4:54:8B:AB:62:AB

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 11, 2024 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Apr 11, 2024 11:06 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 11, 2024 11:06 AM	Went over there and tried; installing new driver (best driver already installed as stated by windows). Redownloading the asus widget he was talking about, didn't work? downloading their RGB / customize app and it didn't appear to work with the monitor. The monitor had it's own settings, accessible on the side buttons; I already knew this was where the fix was going to be but I wanted to determine that this was the only place. I showed Logan how to change the display brightness and contrast manually. Before leaving we adjusted it to a good level. Closing ticket.	Add Attachment
John Rushing	Apr 11, 2024 09:55 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Mary Dycus	Apr 11, 2024 09:06 AM	**This is an email** Good morning, Are there any updates on when someone can swing by? I rebooted again this morning and was able to open the ASUS widget and make the adjustments, however after the computer fell asleep and I re- logged in the same issue occurs. I have to de-dock until we have a fix. It's like staring at a blue- sun from a feeble distance of 10 miles without sunglasses.	Add Attachment
Sam Sevugan	Apr 10, 2024 09:21 AM	**This is an email** Thank you very much. I'm sure it won't take too long to fix with their knowledge, hope they can teach me so I Can prevent this again.	Add Attachment
Sam Sevugan	Apr 10, 2024 08:58 AM	**This is an email** Thank you very much! It is located in the Directors office in the VRC (WUC 108). I dock this laptop on it (20210791), the monitor is 20221190.	Add Attachment
Sam Sevugan	Apr 10, 2024 08:58 AM	**This is an email** Hello, The monitor I use for work has had an issue since I re-booted it (and re-re-booting it doesn't fix it). The monitor is extremely bright and there is no way in settings or in the quick setting to change the setting (yikes). The ASUS Display Widget that comes with the monitor will not open and I am stuck getting blasted by the power of a blue light sun. I could feel the migraine coming on so I undocked until this is resolved, I'd love to get help looking at this as soon as possible, if possible. -- V/R,	Add Attachment