Service Request Ticket

Service Request Information

CONTACT	Name	Overlin, Matt	Date	Apr 10, 2024 12:07 PM
	Department	Athletics	Phone	88516
	Location		Email	overlinm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200466 (opens in a new window)	Bldg/Room	HWC 117A
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ17CQ05N	Location	Matt Overlin
	CPU	Unknown
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software
	Wireless NIC	C4:91:0C:B6:E2:DF
	Bluetooth NIC	C4:91:0C:B4:22:04

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 11, 2024 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Apr 11, 2024 04:06 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 11, 2024 04:06 PM	Summary: 125 has working tv w/ longer hdmi cord (not routed through wall). 127 has bad TV. May get a new TV request soon to fill, but other than that, they have been informed that their TV needs replacement. Closing ticket for time being.	Add Attachment
Nathan Sauer	Apr 10, 2024 02:04 PM	It appears that the HDMI input board is bad in 127. All HDMI inputs would not accept a signal even from a short HDMI cable connected to my laptop. Advised that TV would need to be replaced. In 127, he just needed a longer HDMI, which I gave him.	Add Attachment
Jack Martinis	Apr 10, 2024 01:06 PM	I went over and was unsuccessful at getting anything through to the TV's - in both HWC 127 (for Matt Overlin) and HWC 125 (for Christian Covyeau), the TV's mounted up on their walls did not connect to their iMac's present in each room through the wall's HDMI cord. They both have mini displayport to hdmi/dvi/dp adapters. Both weren't working or the iMac's weren't seeing anything.	Add Attachment
Laurie McCoy	Apr 10, 2024 12:07 PM	He needs help connecting his laptop to the TV in the football office (HWC 127)	Add Attachment