Service Request Ticket - # 83103

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2024 10:44 AM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20131130[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Galaxy Note 8.0 - 16GB - White #GT-N5110ZWYXAR
Serial No. R32D405ZSNB Location PDR

CPU Unknown


OS Android 4.1 (Jelly Bean) Software

Wireless NIC A8:06:00:CC:E7:27


Bluetooth NIC A8:06:00:CC:E7:26

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Kyla Aitaro May 10, 2024 02:31 PM 
current location: Box #10
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Brady Parksion May 07, 2024 02:04 PM 
Status changed from (3) Order in Process to (5) Completed
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Jack Martinis Apr 22, 2024 12:08 PM 
Task reassigned to Brady Parksion.
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Jack Martinis Apr 22, 2024 12:07 PM 
****incoming****

Hi Brady,

Thanks for letting me know. 

Adry
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Jack Martinis Apr 22, 2024 11:44 AM 
****This is an outgoing email****
Hi Adry,

Description: Old Samsung tablet not turning on. 

I am unsure if you got the last email related to this, but it was:

I was taking a look at the Samsung tablet and 
unfortunately we cannot repair it because of the age of the unit. I did not look to see if a battery was available for this device, but due to the age and it not being able to receive new software updates we do not want it on our network. If you have any questions feel free to let us know.

Thanks,

-Brady

University Computing Solutions
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Brady Parksion Apr 18, 2024 11:23 AM 
Status changed from (1) Pending to (3) Order in Process
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Brady Parksion Apr 18, 2024 11:22 AM 
Have not received a message back.
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Brady Parksion Apr 11, 2024 03:44 PM 
****This is an outgoing email****
Hi Adry,

I need some additional information regarding service 
request #83103

Description: Old Samsung tablet not turning on. 

I was taking a look at the Samsung tablet and 
unfortunately we cannot repair it because of the age 
of the unit. I did not look to see if a battery was 
available for this device, but due to the age and it 
not being able to receive new software updates we do 
not want it on our network. If you have any questions 
feel free to let us know.

Thanks,

-Brady

University Computing Solutions
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Mary Dycus Apr 11, 2024 10:46 AM 
I will leave the device in the IN BOX #9 with the 
stand and a note.
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Mary Dycus Apr 11, 2024 10:45 AM 
The device also came with a stand.
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Mary Dycus Apr 11, 2024 10:44 AM 
Adry brought in the device this morning and stated 
that the tablet was used by the department awhile 
ago, however, they lost it and had not used it in 
a long time. She stated that it does not turn on, 
but when it is charging, the battery percentage 
can be seen on display. She was Looking to see if 
it can be fixed or if a replacement can be given 
instead.
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