Service Request Ticket - # 83104

Service Request Ticket - # 83104

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Service Request Information

CONTACT	Name	Djokotoe, Vivian	Date	Apr 11, 2024 11:30 AM
	Department	Criminal Justice	Phone	88358
	Location		Email	djokotoev@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210397 (opens in a new window)	Bldg/Room	MA 207
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP06HQ05N	Location	Vivian Aseye Djokotoe - for Department
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:96:8D
	Bluetooth NIC	3C:06:30:4D:34:56

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	May 07, 2024 10:04 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	May 07, 2024 10:04 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Joanie Kinnaman	May 03, 2024 04:16 PM	Duplicate of 83294. Closing this one	Add Attachment
Jack Martinis	Apr 22, 2024 09:04 AM	**incoming** Yes, I did. Joanie just asked me to confirm Vivian's computer number (I had left off a digit). If it helps I can tell you that the order status in the UCS purchase system is saying "PO Entered."	Add Attachment
Jack Martinis	Apr 18, 2024 02:48 PM	emailed Sharyne Ryals (APA) if they sent the purchase request off or not	Add Attachment
Brady Parksion	Apr 18, 2024 11:21 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jack Martinis	Apr 11, 2024 04:09 PM	**This is an outgoing email** Hi Vivian, I need some additional information regarding service request #83104 Description: Needs SPSS software downloaded on to their WOU device Is SPSS a software that you have been assigned before? If not, your department will have to put in a purchase request to get a license key for you to use the software. If you would like a quote, please let me know and I can get that sent to you. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Apr 11, 2024 11:31 AM	She will confirm a time later	Add Attachment
Mary Dycus	Apr 11, 2024 11:30 AM	Vivian called this morning and stated that she needed the SPSS software downloaded on her wou device. She is available to come in sometime next week.	Add Attachment