Service Request Ticket - # 83120

Service Request Ticket - # 83120

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Service Request Information

CONTACT	Name	Gardner, Tammy	Date	Apr 12, 2024 09:33 AM
	Department	Child Development Center	Phone	88238
	Location		Email	gardnert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210587 (opens in a new window)	Bldg/Room	CDC 101A
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00BT	Location	Tammy Gardner
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:00:C5
	Wireless NIC	DC:21:48:25:42:7A

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Apr 18, 2024 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Apr 15, 2024 10:50 AM	**This is an email** Please let Brady and Charlee know my laptop is working fine now. Whatever they did on Friday must have helped. Please tell them thank you so much for the time and help!! Tammy	Add Attachment
Charlee Hreha	Apr 15, 2024 08:05 AM	**This is an outgoing email** Hi Tammy, I'm sorry to hear that your computer is still being slow and giving you issues! Have any new problems arisen or is it still taking a long time to load spreadsheets and webpages and such? I will talk with the team here and see what solutions we can come up with to help your computer speed! Best, Charlee	Add Attachment Public
Laurie McCoy	Apr 12, 2024 03:43 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Laurie McCoy	Apr 12, 2024 03:43 PM	Tammy called to say that it didn't work.	Add Attachment
Charlee Hreha	Apr 12, 2024 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Apr 12, 2024 03:08 PM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Apr 12, 2024 03:08 PM	Cleared chrome cache, ran updates, some dell command updates failed but some went through. We hooked it up directly to ethernet and it improved slightly. Will likely need a laptop replacement in the future, as hers only has 8 gigs of memory. She will email with an update whether her computer speed has improved or not.	Add Attachment
Brady Parksion	Apr 12, 2024 12:03 PM	**This is an email** Hi Brady, anytime is fine. I am here all day. Tammy L. Gardner	Add Attachment
Brady Parksion	Apr 12, 2024 11:37 AM	**This is an outgoing email** Hi Tammy, I need some additional information regarding service request #83120 Description: Slow laptop Is there a time today that I could stop by and take a look at this issue? -Brady University Computing Solutions	Add Attachment Public
Mary Dycus	Apr 12, 2024 09:34 AM	She is available anytime today and would prefer a tech take a look today as she has some stuff to get finished.	Add Attachment
Mary Dycus	Apr 12, 2024 09:33 AM	Tammy called this morning and stated that she has a laptop that is running very slowly. She mentioned that no one else is experiencing this same issue in her office and that it is just her laptop.	Add Attachment