Service Request Ticket - # 83136

Service Request Ticket - # 83136

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Apr 15, 2024 09:13 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20091420 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Professional P2210 22-inch Flat Panel Monitor
	Serial No.	CN0U828K74445056BTCS	Location	PDR

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 22, 2024 11:46 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Apr 22, 2024 11:46 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 22, 2024 11:46 AM	I believe I took care of this last week; boot mode simply needed to be switched to AHCI. Emailing user to verify and closing ticket.	Add Attachment
Brady Parksion	Apr 18, 2024 11:17 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Apr 18, 2024 11:02 AM	emailed; they said they are available from 1-5pm today in APSC.	Add Attachment
Sam Sevugan	Apr 17, 2024 08:15 AM	**This is an email** Hello, Sorry for the delayed reply. The location is the Academic Programs Support Center (APSC), Room 408. I'm available anytime today from 8 am to 10 am or 4 pm to 5 pm, and tomorrow from 10 am to 3 pm. Let me know if any of these times work for you.	Add Attachment
Sam Sevugan	Apr 15, 2024 09:14 AM	**This is an email** No luck. It still shows that same error. - Andrea	Add Attachment
Sam Sevugan	Apr 15, 2024 09:14 AM	**This is an email** Good Morning Andrea, Have you tried shutting down instead of restarting? What happens if you shut down and wait 1 minute till you turn it back up ? Does the same error occur? Please let me know how it goes, I can create a service request ticket if the problem still persists after shutting down. Best, Sam	Add Attachment
Sam Sevugan	Apr 15, 2024 09:13 AM	Contact Info: Andrea B Jacho, ajachobetun23@mail.wou.edu	Add Attachment Public
Sam Sevugan	Apr 15, 2024 09:13 AM	**This is an email** Hello, This is Andrea from the OIED department. My desktop is showing this message: 'Automatic Repair. Your PC did not start correctly.' When I click on 'Restart,' it loads for like 2-3 minutes and brings me back to the same screen. WOU# 20091420. - Andrea	Add Attachment