Service Request Ticket - # 83137

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2024 10:16 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20210735[Edit Inv] (opens in a new window) Bldg/Room WUC 203
Service Tag B0ZXCF3 Description Dell Thunderbolt Dock #WD19TBS
Serial No. B0ZXCF3 Location Tina Fuch's Front desk student station
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Apr 17, 2024 09:45 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Apr 17, 2024 09:45 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Apr 17, 2024 09:45 AM 
they were pressing the dock power button, instructed 
tina to have students unplug and replug the usb c or 
leave the computer on overnight.
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Sam Sevugan Apr 15, 2024 10:16 AM 
Contact Info: Vivianne Romero, 89318, WUC 203
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Sam Sevugan Apr 15, 2024 10:16 AM 
Vivianne Romero (front desk worker) called to 
report that the device is not being powered by 
their docking station? Which is weird because she 
says a phone is connected to it and it works 
(receives power) but the computer connection does 
not work. She has tried restarting the docking 
station and unplugging some cords but that did not 
work. 

This is their main computer and they are still 
having issues. She would like a call back with 
updates and confirmation.
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