Service Request Ticket - # 83145

Service Request Information

CONTACT Name Hughes, Henry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2024 11:19 AM
Department Humanities Division Phone 89494
Location Email hughesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160937[Edit Inv] (opens in a new window) Bldg/Room NS 017
Service Tag 1515LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1515LH2 Location Smart Classroom Instructor's Station UPG

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2017006552(order10108);

Wired NIC 50:9A:4C:46:0E:FD

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Apr 15, 2024 02:50 PM 
Status changed from (1) Pending to (5) Completed
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Charlee Hreha Apr 15, 2024 02:50 PM 
Replaced keyboard and brought back old one, noted 
that the shift key sticks.
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Laurie McCoy Apr 15, 2024 02:00 PM 
Task reassigned to Charlee Hreha.
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Jack Martinis Apr 15, 2024 01:05 PM 
****This is an outgoing email****
Hi Henry,

I need some additional information regarding service request #83145

Description: Sticky keyboard, left shift key (replacement?) 

I am leaving for the day, however, if you would like to come into UCS at ITC 009, we would be more than happy to send you off with a working keyboard.

-Jack Martinis, UCS Tech.
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Sam Sevugan Apr 15, 2024 11:19 AM 
He is in BELL 316 and says that his sticky left 
shift key is making it hard for him to get any 
work done. 

He is requesting for tech to take a look and 
potentially for a replacement.
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