Service Request Ticket

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Service Request Information

CONTACT	Name	Metzgar, Cori	Date	Apr 15, 2024 02:19 PM
	Department	Athletics	Phone	88312
	Location		Email	metzgarc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20221145 (opens in a new window)	Bldg/Room	STAD
	Service Tag	RMA K9XL9W6WHW	Description	Apple 10.2-inch iPad Wi-Fi 64GB - Space Gray #MK2K3LL/A
	Serial No.	L9V200F91N	Location	Athletic weight room Cori Metzger
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 31, 2024 10:55 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	May 31, 2024 10:55 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 31, 2024 10:55 AM	I dropped these off to Cori in the stadium.	Add Attachment
Jack Martinis	May 31, 2024 09:54 AM	**This is an outgoing email** Hi Cori, I need some additional information regarding service request #83149 Description: Shattered Ipads Would today be a good day to drop these devices off to the stadium? -Jack Martinis, UCS Tech.	Add Attachment Public
John Rushing	May 30, 2024 10:03 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	May 29, 2024 12:33 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	May 14, 2024 10:15 AM	in Box 17	Add Attachment
John Rushing	May 14, 2024 09:45 AM	20221144 old SN:LGX1GXVPCG new SN:CJQQLG30PV	Add Attachment
John Rushing	May 14, 2024 09:43 AM	20221145 old SN:K9XL9W6WHW new SN:L9V200F91N	Add Attachment
John Rushing	May 14, 2024 09:37 AM	We received the replacement iPads today. They are being setup at my desk.	Add Attachment
John Rushing	May 10, 2024 08:09 AM	Repair ID: D618312362 Your repair request is complete and we're sending you a replacement device. Ship date: May 9, 2024 Tracking number: FedEx 737052463640 (active within 24 hours)	Add Attachment
John Rushing	May 10, 2024 08:08 AM	Repair ID: D618311390 Your repair request is complete and we're sending you a replacement device. Ship date: May 9, 2024 Tracking number: FedEx 737052462827 (active within 24 hours)	Add Attachment
John Rushing	May 03, 2024 03:29 PM	both have been removed from JAMF in the Apple School Manager.	Add Attachment
John Rushing	May 03, 2024 03:27 PM	20221145 return tracking number: 737051894600	Add Attachment
John Rushing	May 03, 2024 03:22 PM	20221144 return tracking number: 737051894665	Add Attachment
John Rushing	Apr 30, 2024 11:10 AM	Apple Case Number: 102286862831 20211144 Repair ID: D618311390 20211145 Repair ID: D618312362	Add Attachment
Jack Martinis	Apr 22, 2024 11:52 AM	John has yet to contact apple for shipping boxes / repair.	Add Attachment
Laurie McCoy	Apr 15, 2024 02:25 PM	Not 20221149, they just used the box, the ipad in it is 20221145	Add Attachment
Laurie McCoy	Apr 15, 2024 02:21 PM	Careful opening them! Lots of broken glass, they are completely shattered and dented so the glass is falling out a bit	Add Attachment
Laurie McCoy	Apr 15, 2024 02:20 PM	Put them in box 10	Add Attachment
Laurie McCoy	Apr 15, 2024 02:19 PM	Athletics dropped off two shattered ipads for repair. Ipad 20221149 and Ipad 20221144	Add Attachment