Service Request Ticket - # 83152

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2024 03:01 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210097[Edit Inv] (opens in a new window) Bldg/Room WEL 140E
Service Tag JFTY2J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. JFTY2J3 Location Nina Martinez WEL

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F1:9D


Wireless NIC F4:7B:09:44:EE:77

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
UCS SRD
Email

Public
Entered by Date Memo
Kyla Aitaro Apr 18, 2024 09:02 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Apr 16, 2024 02:30 PM 
Called direct and no response // kyla left a 
voicemail
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John Rushing Apr 16, 2024 11:42 AM 
Task reassigned to UCS SRD.
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John Rushing Apr 16, 2024 11:41 AM 
I added winterss to both the Finaid and the finaid_student groups in DUO.
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Michael Volkmann Apr 15, 2024 03:03 PM 
Task reassigned to UCS Tech.
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Michael Volkmann Apr 15, 2024 03:02 PM 
Task reassigned to Michael Volkmann.
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Laurie McCoy Apr 15, 2024 03:02 PM 
****This is an email****
Hello,

If the technician can come by today, that would be 
great. She cannot get into the computer until this 
is set up. Sunny's ID is V00367757 and the 
computer number is 20210097[Edit Inv].

Thank you,
Kella
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Laurie McCoy Apr 15, 2024 03:01 PM 
****This is an email****
Hello,

I am requesting DUO Access for a temporary staff 
member, Sunny Winters on the computer she has set 
up.

Thank you,
Kella
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