Service Request Ticket - # 83155

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2024 03:07 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060121[Edit Inv] (opens in a new window) Bldg/Room APSC 408 behind front desk
Service Tag Description HP LaserJet 4350DTN Printer #Q5409#ABA
Serial No. scngxh40632 Location Office of Int'l Student and Scholar Affairs

Model q5409a Hostname intlstudent.wou.edu
Notes duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40 Ink/Toner Refill

Wired NIC 00:14:38:D9:10:BB

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Apr 18, 2024 10:23 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Apr 18, 2024 10:23 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Apr 18, 2024 10:23 AM 
closing as same sr open.
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Andrew Zhen Apr 16, 2024 09:20 AM 
Same SR#83058
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Laurie McCoy Apr 15, 2024 03:07 PM 
****This is an email****
Hello,

Printer #20060121[Edit Inv] keeps giving an error "jam in 
tray 3." We have to pull the tray out, put it back 
in, then it prints.

Thank you!

Roseanna Garcia
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