Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Apr 15, 2024 04:41 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171085 (opens in a new window)	Bldg/Room	APSC 408
	Service Tag	CSTDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSTDRP2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; CANCELED MAY2020 REMOVE ----ADOBE CC20** SHARED DEVICE License MAY2019 order#11227----
	Wired NIC	54:BF:64:5D:1A:31

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 19, 2024 11:23 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Jack Martinis	Apr 19, 2024 11:23 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 19, 2024 11:23 AM	I was able to take a look at this; AHCI had to be checked on. Booted just fine afterwards.	Add Attachment
Brady Parksion	Apr 18, 2024 11:16 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Jack Martinis	Apr 18, 2024 10:22 AM	**This is an outgoing email** Hi Roseanna, I need some additional information regarding service request #83160 Description: Computer showing 'automatic repair' Would I be able to look at this today? -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Apr 15, 2024 04:41 PM	**This is an email** Hello, The front desk computer is displaying this message "Automatic Repair." When we click "Restart," the same message pops up. I will be in APSC 408 on Tuesday at 1-5pm if someone can stop by and look at it. Monitor 20170819 Computer 20171085 Thank you! Roseanna Garcia	Add Attachment