Service Request Ticket

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Service Request Information

CONTACT	Name	Batchelor, Michelle(Chelle)	Date	Apr 17, 2024 10:18 AM
	Department	Library & Media Services	Phone	88886
	Location		Email	batchelorc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190233 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8RPRPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	8RPRPV2	Location	Parts Pile Bad Keyboard
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	9C:EB:E8:CA:18:2F
	Wireless NIC	3C:F0:11:25:67:0A
	AUX NIC	C8:F7:50:E4:B7:87

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Apr 22, 2024 11:32 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Jack Martinis	Apr 22, 2024 11:32 AM	dropped mouse off in office, she had a mailbox thing and a colleague left it for her outside the door. CLosing ticket.	Add Attachment
Jack Martinis	Apr 22, 2024 10:31 AM	**incoming** If you wouldn't mind bringing it by the Library Admin Office (HL 206), that would be great! -Chelle	Add Attachment
Jack Martinis	Apr 19, 2024 09:06 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 19, 2024 09:06 AM	**outgoing** Good morning! Yes, it should work just plugging it in. It is available to be picked up at UCS, we are open M-F, 8am-5pm. I can also drop it off somewhere on campus. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Apr 19, 2024 09:05 AM	**incoming** Hi Jack, sorry, I was in meetings all day today and will be in a meeting all day tomorrow. Does this need special installation assistance or can I just plug it in myself? I had my previous wireless mouse plugged into my docking station. Thanks! -Chelle	Add Attachment
Brady Parksion	Apr 18, 2024 11:16 AM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Brady Parksion	Apr 18, 2024 11:15 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jack Martinis	Apr 18, 2024 10:25 AM	**This is an outgoing email** Hi Michelle(Chelle), I need some additional information regarding service request #83174 Description: please install ERGO M575 mouse for Chelle Batchelor Are you available for me to install this today? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Apr 17, 2024 10:18 AM	on shelf in hallway	Add Attachment