Service Request Ticket - # 83178

Service Request Information

CONTACT Name Vargas, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2024 08:40 AM
Department DEI Diversity Equity Inclusion Phone 89518
Location Email vargasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230271[Edit Inv] (opens in a new window) Bldg/Room AD 302B
Service Tag Description Apple Macbook Pro
Serial No. JGYK2DVJHG Location Cristian Mendez Garcia

CPU Unknown


OS Unknown Software

Wireless NIC 60:3E:5F:86:31:D7


Bluetooth NIC 60:3E:5F:7B:37:4B


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Apr 22, 2024 10:30 AM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Apr 22, 2024 10:30 AM
Task reassigned to Jack Martinis.
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Jack Martinis Apr 22, 2024 10:30 AM
updated inventory for all equipment; went over and installed equipment. All went fine. I was able to add the printer, and then I was able to add the needed network drive. I explained about our VPN for accessing network drives off campus.

Everything works great, closing ticket.
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Jack Martinis Apr 22, 2024 09:27 AM
Choosing monitors: new monitor 20230291[Edit Inv], 20181121[Edit Inv]
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Sam Sevugan Apr 22, 2024 08:56 AM
****This is an email****
Good morning,

I wanted to check in that UCS will be by Admin 302 
prior to 10:30 this morning for new employee set 
up. 

Thank you,
Dominique 
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Jack Martinis Apr 18, 2024 02:00 PM
Status changed from (1) Pending to (2) Scheduled
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Jack Martinis Apr 18, 2024 02:00 PM
****incoming****

If possible, we would love to schedule between 8:30 am - 10:30 am on Monday morning.

Best wishes,
Dominique 
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Jack Martinis Apr 18, 2024 12:25 PM
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding service request #83178

Description: Cristian Mendez Garcia new position of Assistant Director for Hispanic Serving Institution Initiatives in ODEI

I have finished updating this macbook for Cristian and was wondering if there were any special apps needed outside of our defaults: zoom, chrome, firefox, antivirus, MS office suite, Adobe creative cloud...

Let me know if any additional software will need to be put on.

If not, this device is ready for installation.

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Apr 18, 2024 12:23 PM
20230271: up to date, named, imaged fully; sophos and creative cloud installed. Ready for install.
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Jack Martinis Apr 18, 2024 10:52 AM
We do not have anymore gfa macbooks at the moment.

Joanie has chosen unit 20230271[Edit Inv] for the macbook.

I am updating it now on the desk across from our inbox shelves.
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Jack Martinis Apr 18, 2024 10:35 AM
Task reassigned to New Equip. Setup.
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Kyla Aitaro Apr 18, 2024 09:08 AM
****This is an INCOMING email****
Could we schedule set up with Cristian at 8:30 am on 
Monday morning? He is available from 8:30 - 10:30 
Monday morning. 
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Kyla Aitaro Apr 18, 2024 09:08 AM
****This is an OUTGOING email****
Hi Dominique,

Thank you for forwarding that information over, I 
have updated the ticket! 

Also, if possible, could you provide Cristian's 
availability from now until their first day so 
that we can coordinate his equipment setup, VPN, 
and getting him admin rights for his WOU device 
complete?  

Best,
Kyla
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Joanie Kinnaman Apr 18, 2024 09:03 AM
secondary monitor on shelf in hallway
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Kyla Aitaro Apr 18, 2024 08:53 AM
Cristian's office location : Admin 302C
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Kyla Aitaro Apr 18, 2024 08:40 AM
****This is an email****

Hello,

We have a new employee starting Monday, April 22. 

Cristian Mendez Garcia 
(mendezgarciac@mail.wou.edu) will be filling the 
new position of Assistant Director for Hispanic 
Serving Institution Initiatives in the office of 
Diversity, Equity, and Inclusion. 

We would like to request a Mac laptop, keyboard, 
mouse, and in addition to the standar monitor, a 
second monitor. The second monitor can be paid for 
with index DEI901. 

I am not sure if paperwork has been fully routed 
yet, though I know it was completed in HR this 
week. 

Please let me know if you need anything else from 
me to process this request for Monday.

Best wishes,
Dominique 
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