Service Request Ticket

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Service Request Information

CONTACT	Name	Taylor, Paula	Date	Apr 18, 2024 03:58 PM
	Department		Phone	88303
	Location		Email	taylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230272 (opens in a new window)	Bldg/Room	WUC 122
	Service Tag		Description	Apple Macbook Pro
	Serial No.	D259R9V162	Location	ASWOU Vice President
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7A:7E:BE
	Bluetooth NIC	60:3E:5F:79:27:00

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Joanie Kinnaman	May 03, 2024 02:53 PM	J0129098 emailed Camarie for reimbursement 05/03	Add Attachment
Charlee Hreha	May 03, 2024 11:39 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Charlee Hreha	May 03, 2024 11:39 AM	Monitors were moved to IFC Shelf and Tower placed in 2 weeks pile	Add Attachment
Charlee Hreha	May 03, 2024 11:06 AM	Monitors: 20181463 , 20090873 Dell Tower: 20181474	Add Attachment
Charlee Hreha	May 02, 2024 04:39 PM	Admin rights and printers were both added.	Add Attachment
Charlee Hreha	May 02, 2024 04:39 PM	Set up new 2023 monitor and macbook. Took back two old IFC monitors and pc tower. Tower is going in 2 weeks pile, monitors are going to IFC shelf.	Add Attachment
Charlee Hreha	May 02, 2024 02:12 PM	**This is an outgoing email** Hi Paula, Thank you so much! Awesome, I'll go ahead and stop by between 3-3:30pm today if that still works for you! Thanks, Charlee	Add Attachment Public
Charlee Hreha	May 02, 2024 02:09 PM	**This is an incoming email** Hope you feel better. Thursday after 2:30 PM works for me. Friday after 3PM works for me.	Add Attachment
Charlee Hreha	Apr 29, 2024 08:52 AM	**This is an outgoing email** Hi Paula, I apologize for the late notice, but I will have to cancel the set-up today as I am not at work today due to feeling unwell. Would you be able to reschedule for Thursday between 2-5 or Friday from 11-4? Again, I'm so sorry for the inconvenience! Thanks, Charlee	Add Attachment Public
Charlee Hreha	Apr 26, 2024 03:36 PM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Apr 26, 2024 02:49 PM	**This is an outgoing email** Hi Paula, Sounds great! See you then. Best, Charlee	Add Attachment Public
Charlee Hreha	Apr 26, 2024 02:49 PM	**This is an incoming email** That sounds perfect. I have put it on my calendar.	Add Attachment
Charlee Hreha	Apr 26, 2024 02:41 PM	**This is an outgoing email** Hi Paula, Sounds great! I am available 9-11 on Monday. Would 9:30 work for you? ~Charlee	Add Attachment Public
Charlee Hreha	Apr 26, 2024 02:23 PM	**This is an incoming email** Today 3:15PM would work. Monday 9am-12 or 3pm-5pm Tuesday all day (except for 12pm-1pm) Wednesday all day (except for 12pm-1pm) Thursday all day (except 12pm - 2:30pm) Friday does not work.	Add Attachment
Charlee Hreha	Apr 26, 2024 01:37 PM	**This is an outgoing email** Hi Paula, We have your new computer set up ready to deliver! Is there a time that works for you today (between 2- 4) or next week for us to stop by and set it up for you? Have a great day, Charlee	Add Attachment Public
Jack Martinis	Apr 25, 2024 05:04 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Apr 25, 2024 05:04 PM	sophos install worked! has adobe and sophos now, my sign in worked. ready to go.	Add Attachment
Jack Martinis	Apr 25, 2024 04:56 PM	Sophos download failed. Will probably have to reimage...	Add Attachment
Charlee Hreha	Apr 19, 2024 03:48 PM	**This is an outgoing email** Hi Paula, Perfect, we will get that finished for you and reach out next week to schedule a time to set it up for you! Have a great weekend, Charlee	Add Attachment Public
Charlee Hreha	Apr 19, 2024 03:47 PM	**This is an incoming email** Basic will be fine.	Add Attachment
Charlee Hreha	Apr 19, 2024 12:16 PM	Updated to sonoma, sophos installation failed, has other essential software installed.	Add Attachment
Charlee Hreha	Apr 19, 2024 11:57 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #83191 Description: set up laptop for ASWOU Vice President replacing W20181474 (WUC 122) I am working on getting your macbook ready for your new set-up and was wondering if you need any special programs installed on it or if the basics (Microsoft suite, Zoom etc.) will be sufficient? Have a great day, Charlee Hreha (UCS Support Tech)	Add Attachment Public
Joanie Kinnaman	Apr 18, 2024 03:58 PM	laptop 20230272 monitor 20230289	Add Attachment