Status changed from (1) Pending to (5) Completed

Good morning David, 

I wanted to follow-up with you and see if you were 
able to access the Chrome web browser now. If so 
please let me know, if not we have a fix that 
would help you. 

Best,
Mary 

Dave Beasley 
Phone Number (+18042670492)
Gave him a call he did not answer I will shoot him 
an email to be sure. 

Task reassigned to Laurie McCoy.

Working on emailing everyone with the new fix

****This is an email****
Tracy Boyson
V00041657
2020038

****This is an outgoing email****
Hi Michael,

I need some additional information regarding service 
request #83193

Description: Troubles signing in to Chrome, Chrome 
not loading pages

It seems a lot of people are having this exact same 
issue. We've determined that it's an issue with MacOS 
and the latest update Chrome pushed. It has been 
causing multiple users to experience that same issue. 
Unfortunately the best solution we have right now is 
to wait for Google to put out a fix for the issue.

I apologize for the inconvenience this causes you.

-Brady
University Computing Solutions

David Solvedt
V00315497
#20200140

Since this is the oldest ticket in relation to 
this issue we will compile a list of all users 
experiencing this issue here: 


Merryn Givens 
V00236337
WOU# 20180644

Rob Winningham 
V00013714
WOU# 20221174

Cameron Mortenson
SR 83209
V00399029
WOU# 20220035

Task reassigned to Brady Parksion.

Brady went over to check it out! 

I apologize, I also forgot to get the WOU number of 
the laptop. From what I remember it is a 2020 
Macbook.

Called at 3:30pm about having issues connecting to 
the internet all day. I went over and it is not an 
internet issue (wifi and ethernet are functional). 
It is a chrome issue. Chrome is not loading pages. 
I believe it gave the error message of "refused to 
connect" but forgot to take a picture. He is 
logged out of chrome now and it will not allow him 
to log back in.

He is wanting someone to come in and fix it at 8am 
tomorrow. He will probably call about the issue. 
If no one is able to get to this before 11am I can 
go back over there but will need someone to go 
with me as I am at a loss as to how to solve it.