Service Request Ticket - # 83194

Service Request Ticket - # 83194

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Service Request Information

CONTACT	Name	Morgan, Nicole	Date	Apr 18, 2024 04:46 PM
	Department	Creative Arts	Phone
	Location		Email	morgann@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20200778 (opens in a new window)	Bldg/Room	RA 101
	Service Tag		Description	Dell 24-inch Monitor #P2418HZM
	Serial No.	CN01C8RNTV2001563LPB	Location	Julia Fruit

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Nov 05, 2024 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Nov 05, 2024 12:11 PM	Nicole requested this ticket be closed and the adobe ticket be used for this issue.	Add Attachment
Brady Parksion	Nov 05, 2024 11:33 AM	**This is an outgoing email** Hi Nicole, I need some additional information regarding service request #83194 Description: Desktop Camera Issue My front let me know that you sent them an email inquiring about this service request. Everyone at UCS has been working on this issue. Are you available today for me to come by and take a look and verify some things my systems team was curious about? Thanks, -Brady University Computing Solutions	Add Attachment Public
Brady Parksion	Apr 23, 2024 10:35 AM	Took a look at the camera, was missing a USB passthrough cable. She mentioned not being able to save files that she opens in Adobe. Jenna double checked permissions for her, everything looked fine. Need to check which folder she is trying to access. The only folder she shouldn't have read/write access to is the box office. Need to look at permissions for the files and if she can save other documents.	Add Attachment
Brady Parksion	Apr 23, 2024 09:36 AM	**This is an outgoing email** Hi Nicole, I need some additional information regarding service request #83194 Description: Desktop Camera Issue If you're around today I'd like to stop by and try and resolve this issue again, I apologize I wasn't able to get bac there on Friday. Thanks, -Brady University Computing Solution	Add Attachment Public
Brady Parksion	Apr 19, 2024 09:25 AM	**This is an email** Brady, I will be in my office most of the day so feel free to stop by whenever is good for you. Nicole	Add Attachment
Brady Parksion	Apr 19, 2024 08:19 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Apr 19, 2024 08:18 AM	**This is an outgoing email** Hi Nicole, I need some additional information regarding service request #83194 Description: Desktop Camera Issue I'm available all day today if there is a time that works for you. Thanks, -Brady University Computing Solutions	Add Attachment Public
Laurie McCoy	Apr 18, 2024 04:46 PM	**This is an email** I'm wide open tomorrow and Monday so whatever time works best for your crew.	Add Attachment
Laurie McCoy	Apr 18, 2024 04:46 PM	**This is an email** I have two monitors. One is number is 20200778 and one is 20200945.	Add Attachment
Laurie McCoy	Apr 18, 2024 04:46 PM	**This is an email** Hi there! I cannot seem to get my camera on my desktop screen to work. It does not come up as an option as a camera for anything. It is only recognizing the laptop camera so when I have it on the docking station I cannot use my camera. -- Nicole Morgan	Add Attachment