Service Request Ticket - # 83195

Service Request Information

CONTACT Name Herb, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2024 04:58 PM
Department Human Resources Phone
Location Email herbe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200216[Edit Inv] (opens in a new window) Bldg/Room TODD 133
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. Co2DK3FNP3YV Location Halene Anderson - GFA

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC 14:7D:DA:9C:69:2E


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis May 02, 2024 01:49 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis May 02, 2024 01:48 PM
updated their inventory info.
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Jack Martinis May 02, 2024 01:47 PM
****incoming****

Jack,

Yes, Hal is in room 133. 

Regarding the printer, I also think that if you have a spare single office printer available that we could use that would be fine. We don't do much printing, but it would be great to have one hooked up to the big iMac in 122. 

My two other HR Lead Interpreters are:

Peter Flora V# 00147539
Benjamin Cavaletto V# 00181536

Thank you!
Emily
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Jack Martinis May 01, 2024 01:10 PM
****This is an outgoing email****
Hi Emily,

I need some additional information regarding service request #83195

Description: GFA Set up for Halene Anderson starting May 1

Also, would you remind me - Halene's room # is 133 in Todd right? I just want to make sure I had it down right. 

-Jack Martinis, UCS Tech.
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Jack Martinis May 01, 2024 01:10 PM
****This is an outgoing email****
Hi Emily,

I need some additional information regarding service request #83195

Description: GFA Set up for Halene Anderson starting May 1

I asked about printers and I was told; we can provide a quote for a networked printer for you interpreters if wanted, and possibly if HR has a spare networked printer they don't need, we are always able to move it over to Todd for your guys' use.

I will inquire about monitors / keyboards / mice for the other two employees when I get their V numbers,

thank you for reading
-Jack Martinis, UCS Tech.
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Jack Martinis May 01, 2024 01:08 PM
got them all hooked up - need to update the room to 133.
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Jack Martinis May 01, 2024 10:05 AM
they want the full set up. I will discuss that this equipment is assigned to the person, and typically isn't part of a room suite or rotation office thing.

Will have to clarify this for the other people Emily is requesting to have this done for; I need their last names to verify them and their current equipment.
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Jack Martinis Apr 29, 2024 12:55 PM
they may only want the laptop, not the full setup.
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Jack Martinis Apr 29, 2024 12:43 PM
laptop needs charger, everything else ready to go.
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Jack Martinis Apr 29, 2024 11:30 AM
laptop done, needs the UNC path to be gone to initially log in. Will need admin rights, printer. 

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Jack Martinis Apr 29, 2024 09:39 AM
computer downloaded new image, configuring now.
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Jack Martinis Apr 25, 2024 04:56 PM
Found a GFA laptop...

20200216[Edit Inv]. It is imaging now.
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Jack Martinis Apr 25, 2024 04:02 PM
laptop on tech desk imaging
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Joanie Kinnaman Apr 25, 2024 02:43 PM
laptop 20230273[Edit Inv]
monitor 20230517[Edit Inv]
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Laurie McCoy Apr 24, 2024 02:16 PM
Task reassigned to Jack Martinis.
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Laurie McCoy Apr 24, 2024 02:16 PM
Assigning to Jack since he will be the one who gets the update 
email
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Jack Martinis Apr 22, 2024 01:02 PM
****incoming****

Go ahead and put down Todd Hall 122. 

Also, I’ll send her email address once it’s been created and the you can email both her and me when it’s all ready! 

Emily 
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Jack Martinis Apr 22, 2024 01:02 PM
****outgoing****

Okay, cool! I will assemble the setup within the week, once we have an official room number I can put the right one for all the equipment in our inventory. Should I coordinate with them for installation? And if so, would you happen to know their email? 

Thank you,
-Jack Martinis, UCS Tech. 
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Jack Martinis Apr 22, 2024 01:01 PM
****incoming****

Hello Jack,

Halene will be in one of our new rooms in Todd Hall. We are in 121, 122, 132, and 133. You can put her down for any of those rooms. She needs a Mac laptop like the rest of the HR Lead interpreters so she can interpret online assignments. 

Let me know if you have more questions!

Emily 
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Jack Martinis Apr 22, 2024 12:09 PM
****This is an outgoing email****
Hi Emily,

I need some additional information regarding service request #83195

Description: GFA Set up for Halene Anderson starting May 1

Would you happen to know what room Halene will be occupying?

-Jack Martinis, UCS Tech.
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Laurie McCoy Apr 18, 2024 04:58 PM
****This is an email****
Hello,

I have a new employee who will be starting May 1 
and she will need a laptop computer ASAP. Her name 
is Halene Anderson. Her position is HR Lead 
Interpreter. She would prefer a Mac laptop. The 
rest of the HR Lead interpreter team has MacBook 
Pros and this would work for her as well. We do 
daily remote interpreting on our laptops, and 
Halene will need to be able to do this when she 
starts. Her V number is V00006459. 

Halene is replacing me. I was previously an HR 
Lead Interpreter and now I am the Deaf, DeafBlind, 
and Hard of Hearing Accommodations Coordinator 
under HR. 

Please let me know what other information you 
need!
Thank you,
Emily

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