Service Request Ticket

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Service Request Information

CONTACT	Name	Linahon, Joseph	Date	Apr 19, 2024 01:08 PM
	Department	Human Resources	Phone
	Location		Email	linahonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180022 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DF65RQZ	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	DF65RQZ	Location	PDR
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:22:CA
	Wireless NIC	3C:6A:A7:7B:E9:F4
	Bluetooth NIC	3C:6A:A7:7B:E9:F8

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	May 23, 2024 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	May 23, 2024 10:54 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	May 23, 2024 10:54 AM	found 20180022. Completing ticket.	Add Attachment
Jack Martinis	May 23, 2024 09:45 AM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	May 15, 2024 09:18 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jack Martinis	May 15, 2024 09:17 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	May 15, 2024 09:16 AM	No clue where this loaner went because it wasn't in inbox #9.	Add Attachment
Mary Dycus	Apr 26, 2024 08:14 AM	Joseph brought by his loaner this morning. I will place it in BOX #9	Add Attachment
Jack Martinis	Apr 25, 2024 09:58 AM	**This is an outgoing email** Hi Joseph, Would I be able to swing by HR this morning and grab the loaner laptop? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Apr 25, 2024 09:20 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Apr 25, 2024 09:20 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Jack Martinis	Apr 24, 2024 03:11 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Apr 24, 2024 03:11 PM	After trying the @wou.edu extension again, his stuff went through and the SSO button appeared. He will drop off the loaner laptop soon.	Add Attachment
Jack Martinis	Apr 19, 2024 01:10 PM	**incoming** Hello and good afternoon, Tony! I am emailing today because I just setup a new laptop for a user over in HR, and they have been unable to get to docstar on this new machine for reasons unknown. They showed me how, when they navigate to the sign in page, there is supposed to be a SSO button at the top and on this new machine there is no button present; we have attempt to go through each one of the browsers, the browsers private window, and VDI browser, and none of these have unlocked the button which we find odd. If you have any suggestions, or instructions on what I should attempt next, I would love to get this solved. Thank you for reading, I hope you are enjoying your weekend! P.S. I made an SR 83199 regarding the issue. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Apr 19, 2024 01:08 PM	Upon getting Joseph his new laptop, the SSO button never appears on any browser, incognito or not, or VDI for signing into his epicor / docstar client. He showed how on his old loaner laptop it was there, and no matter what I could try on his new one we just couldn't get it to pop up. I had him try signing in normally with his @wou.edu username, and that didn't work either.	Add Attachment