Service Request Ticket - # 83209

Service Request Ticket - # 83209

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Service Request Information

CONTACT	Name	Mortensen, Cameron	Date	Apr 22, 2024 09:11 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	mortensenc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220035 (opens in a new window)	Bldg/Room	WUC 203C
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	SJWW7F6G7YP	Location	Cameron Mortensen
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:B4:89:61
	Bluetooth NIC	C8:89:F3:B1:76:9E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 13, 2024 03:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 23, 2024 08:16 AM	This is a Chrome issue with macOS. Older versions work as intended, but if we install an older version it may auto update and need to be done over and over. If they can use another browser I would suggest that until Chrome releases a fix.	Add Attachment
Sam Sevugan	Apr 22, 2024 12:06 PM	Task reassigned to John Rushing.	Add Attachment
Sam Sevugan	Apr 22, 2024 09:14 AM	She is able to use Safari to access things for now but apparently she isn't able to reach any site on Chrome even though she has reinstalled Chrome and restarted device.	Add Attachment
Sam Sevugan	Apr 22, 2024 09:11 AM	**This is an email** I've tried updating and uninstalling/reinstalling Chrome, and also reset the settings but it still isn't working. I'm able to still get on other browsers so it isn't a super time-sensitive issue, but still maybe something to be looked at just to be sure what's going on	Add Attachment
Sam Sevugan	Apr 22, 2024 09:11 AM	**This is an email** I’m in the WUC building. Oh actually, Safari seems to be working so it might just be chrome on my computer for some reason…I’ll work on another browser for now and try chrome again later	Add Attachment
Sam Sevugan	Apr 22, 2024 09:11 AM	**This is an email** Good morning - my laptop isn’t able to load any websites this morning. It says it’s connected to wifi, but it says “this site can’t be reached.” I’ve tried turning the wifi on and off, as well as restarting the computer W# is 20220035	Add Attachment Screenshot 2024-04-22 at 9.09.46 AM.png