Service Request Ticket - # 83218

Service Request Information

CONTACT Name Hickerson, Jeremy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2024 12:15 PM
Department University Computing Solutions Phone 89376
Location Email hickersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230500[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag D72C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. D72C214 Location Jeremy Hickerson (replaced W20170861)

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:84:01


Wireless NIC D0:46:0C:4F:68:E4

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen May 07, 2024 01:40 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen May 07, 2024 01:40 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Andrew Zhen May 07, 2024 01:40 PM 
installed the set-up // closing ticket
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Andrew Zhen May 07, 2024 11:53 AM 
installed putty and DUO for UCS
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Andrew Zhen May 07, 2024 11:17 AM 
does this need DUO for UCS?
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Jack Martinis May 06, 2024 11:30 AM 
Added name and admin rights.
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Jack Martinis May 06, 2024 09:07 AM 
****This is an outgoing email****
Hi Jeremy,

I need some additional information regarding service request #83218

Description: GFA setup for Jeremy Hickerson replacing W20170861

Your setup is ready for installation; would you have any time this week to install this?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis May 06, 2024 09:06 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Brady Parksion Apr 30, 2024 10:30 AM 
Computer finished updating, placed back on delivery 
shelf.
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Brady Parksion Apr 26, 2024 03:25 PM 
Computer finished imaging, currently updating at 
imaging bench.
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Joanie Kinnaman Apr 22, 2024 12:17 PM 
laptop 20230500[Edit Inv]
monitor 20230292[Edit Inv]
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