Service Request Ticket

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Apr 22, 2024 12:45 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150573 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V51JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V51JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client; KeyPro III (Morse Watchmans)
	Wired NIC	18:66:DA:10:E8:9C

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	May 03, 2024 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	May 03, 2024 02:04 PM	Adobe Creative Cloud was not installed. Installed CC and this did not fix the issue. He is able to save documents by using the Print to PDF method as a work around. Recommended a system upgrade. Closing ticket.	Add Attachment
Charlee Hreha	May 03, 2024 12:10 PM	**This is an outgoing email** Hi Rip, Sounds good! We'll head over there asap!	Add Attachment Public
Charlee Hreha	May 03, 2024 12:10 PM	**This is an email** Actually I'm open until 2pm now	Add Attachment
Charlee Hreha	May 03, 2024 12:05 PM	**This is an incoming email** Any time, I'm in now, have a meeting at 1, will be headed home at 2. If that doesn't work we can schedule another time.	Add Attachment
Charlee Hreha	May 03, 2024 11:36 AM	**This is an outgoing email** Hi Rip, I'm so sorry that you're still running into this issue! Is there a good time today for Brady and I to stop by and troubleshoot a solution with you? We are here until 4pm today. Thanks, Charlee	Add Attachment Public
Mary Dycus	May 03, 2024 09:39 AM	**This is an email** I am still having issues with the Save As function in my Adobe Acrobat to open up my h:drive folder. When I press Save as it opens to a black Save as folder and stays there. I have been working with Charlee, but since it is starting to affect my work I need to ask for a little more help. Thank you. W 20150573. Campus Recreation - Rip Horsey - HWC 106 - 503-838-9535.	Add Attachment
Charlee Hreha	May 02, 2024 04:45 PM	*Uninstall Adobe, run Adobe cc cleaner, reboot, reinstall *	Add Attachment
Charlee Hreha	May 02, 2024 04:44 PM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	May 02, 2024 02:15 PM	**This is an incoming email** I just looked a little deeper and found that when I go to "Save AS" in Adobe on my computer it places the file into my folder. image.png It stays in that screen shot I sent you last time and does not find my "h-drive", so what is the best way to get the default folder that it needs to be looking at switched from C: to H:? Thanks!	Add Attachment unnamed.png
Charlee Hreha	May 02, 2024 02:14 PM	**This is an incoming email** I did adjust the General setting, but it still just locks up to Save as PDF.	Add Attachment image (1).png
Charlee Hreha	Apr 26, 2024 03:24 PM	**This is an outgoing email** Hi Rip, I forgot to add that with this solution, you will have to be careful to manually save all of your documents as it will not automatically save to the cloud.	Add Attachment Public
Charlee Hreha	Apr 26, 2024 03:23 PM	**This is an outgoing email** Hi Rip, I did a bit of research and may have a solution for you! Try going into Adobe preferences, go to the "general" category, deselect "show online storage when saving files". This might fix it because Adobe is trying to save the files automatically to the cloud. Then when it tries to connect to the cloud it is running into issues actually saving it. Bypassing this and making it a manual save option may solve this issue! Let me know if this works for you, Charlee	Add Attachment Public
Charlee Hreha	Apr 26, 2024 03:16 PM	**This is an incoming email** No, I have restarted a few times but no error. I will say though that Adobe will not open my H: drive folder to Save As, which may be what that bug was pointing out. Thanks for checking in!	Add Attachment
Charlee Hreha	Apr 26, 2024 02:51 PM	**This is an outgoing email** Hi Rip, I was wondering if you have encountered the Adobe error message again since we talked on Monday? If so, is it causing any issues with the operation of Adobe itself? Have a great weekend, Charlee	Add Attachment Public
Charlee Hreha	Apr 22, 2024 03:22 PM	New issue arose with Adobe. He described having trouble getting a document to open after hitting "save as". Also received this error message after restarting his computer (see attachment).	Add Attachment image.png
Charlee Hreha	Apr 22, 2024 03:20 PM	Unplugged printer and reconnected it and it works now. There was a print job that was stuck in the queue and was preventing other jobs from going through. Manually restarting the printer and computer fixed the issue.	Add Attachment
Charlee Hreha	Apr 22, 2024 02:39 PM	**This is an incoming email** So far, no one has been by to fix the issue.	Add Attachment
Charlee Hreha	Apr 22, 2024 02:24 PM	**This is an outgoing email** Hi Rip, I need some additional information regarding service request #83219 Description: can't delete default printer and connect to current one that works Was anyone able to come out and help you with this yet? If not and its still an issue I can see what I can find to help troubleshoot this problem with you. Best, Charlee	Add Attachment Public
Kyla Aitaro	Apr 22, 2024 12:45 PM	**This is an email** I have tried multiple times now to delete a Default, 1 document(s) in queue issue with the HW- Lycra printer. I've run the troubleshooter, and Windows can't fix it. Please send over any instructions or please set up a ticket so I can get it out of the way to print other documents. Thank you so much. I'm in HWC 106 working on computer WOU 20150573.	Add Attachment image (59).png image (58).png