Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Apr 23, 2024 08:22 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230265 (opens in a new window)	Bldg/Room	WEST 203
	Service Tag		Description	Apple Macbook Pro
	Serial No.	JWH1QH2C3H	Location	Keven Malkewitz
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7B:98:DA
	Bluetooth NIC	60:3E:5F:84:FF:54

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	ssevugan20@wou.edu	88925

Entered by	Date	Memo
Sam Sevugan			Email Public
Entered by	Date	Memo
Sam Sevugan	Apr 23, 2024 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Apr 23, 2024 04:50 PM	Task reassigned to Sam Sevugan.	Add Attachment
Sam Sevugan	Apr 23, 2024 04:50 PM	Left kevin a voicemail explaining the chrome and apple situation. Recommended to use safari and firefox. Closing the ticket out now.	Add Attachment
Andrew Zhen	Apr 23, 2024 04:31 PM	Currently, Macs aren't able to use chrome	Add Attachment
Mary Dycus	Apr 23, 2024 08:23 AM	He is located in West House Room 203 and is available now until 9:15am today.	Add Attachment
Mary Dycus	Apr 23, 2024 08:23 AM	Contact Info: Contact Name: Kevin Malkewitz Phone Number: +19193454144	Add Attachment Public
Mary Dycus	Apr 23, 2024 08:22 AM	Kevin Malkewitz called this morning stating that he is unable to sign into his WOU Gmail account through google chrome. When he tries to sign in an error message pops up that states "Unable to connect". Kevin has restarted his computer, updated chrome, and closed and reclosed his browser and is still having trouble. Although, he did mention that he is able to use safari just fine.	Add Attachment