Service Request Ticket - # 83227

Service Request Information

CONTACT Name Dawson, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2024 08:27 AM
Department Natural Science Division Phone 89225
Location Email dawsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170917[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag F2W2RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. F2W2RP2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; TRANSFER from W#20090550 and loaner W#20121090- Camtasia Studio v8.5 WIN from VISA2015004714;

Wired NIC 54:BF:64:60:12:69

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Apr 26, 2024 03:21 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Brady Parksion Apr 26, 2024 03:21 PM 
Dragged his power points to the desk top and it 
worked fine. Unable to recreate the problem, told him 
if he continues to have issues to let us know.
 Add Attachment
Brady Parksion Apr 23, 2024 02:58 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Apr 23, 2024 02:58 PM 
Friday 11:00 AM, reinstall Office.
 Add Attachment
Andrew Zhen Apr 23, 2024 12:18 PM 
****This is an email****
11:00 would be great
 Add Attachment
Andrew Zhen Apr 23, 2024 12:00 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Mary Dycus Apr 23, 2024 08:27 AM 
****This is an email****
James Dawson V00319283
Device #: 20170917[Edit Inv]
NS 002
Friday is good
 Add Attachment
Mary Dycus Apr 23, 2024 08:27 AM 
Hi Jim,

Could you provide the following information:
- your WOU Username & V#
- the WOU# of your device
- your office location
-your availability

Once I receive this information from you, I can go 
ahead and create a service request for our techs 
to assist you as soon as they can! 

Best,
Kyla
 Add Attachment
Mary Dycus Apr 23, 2024 08:27 AM 
****This is an email****
Hello,

Can I request a MS Office reinstall on my desktop 
(20170917)? I can use my PowerPoint presentations 
on other devices, but when I try to open the same 
file on my desktop it just never opens.

Thank you,

Jim

--
James Dawson
Biology
Natural Science and Mathematics Division
Natural Sciences Building, Room 002
Western Oregon University
Monmouth. Oregon  97361
 Add Attachment