Service Request Ticket - # 83228

Service Request Information

CONTACT Name Beasley, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2024 08:59 AM
Department Phone
Location Email beasleyg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200379[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17SQ05N Location David Beasley

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B6:73:29


Bluetooth NIC C4:91:0C:B6:F8:10

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 29, 2024 12:37 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 29, 2024 12:36 PM 
****This is an email****
Hi John,

Thanks for your help and for reaching out. Everything works now! 

Best,
Dave
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Kyla Aitaro May 17, 2024 02:25 PM 
****This is a FOLLOW UP email****
Hi David,

Just checking in to see if you are still having 
issues signing into Portal through Chrome. 

Here is a way to have that problem fixed:

           In your chrome browser, copy and paste 
this in the url bar:

           chrome://flags/

           Search the flags for TLS 1.3 hybridized 
Kyber support

           Disable it!

           Relaunch Chrome and let's see if it 
works!!!

Please let us know when you get the chance :)

Have a great rest of your weekend! 

Best,
Kyla
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John Rushing May 15, 2024 04:30 PM 
****This is an email****
- In the Chrome browser, copy and paste this in the url bar:
chrome://flags/
I sent this info to him:
- Search the flags for TLS 1.3 hybridized Kyber support

- Disable it!
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Mary Dycus Apr 23, 2024 09:00 AM 
Task reassigned to John Rushing.
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Mary Dycus Apr 23, 2024 09:00 AM 
Available anytime today before 2pm.
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Mary Dycus Apr 23, 2024 08:59 AM 
Dave Beasley called this morning stating that he is 
unable to sign into Portal through Chrome. The error 
message says "Site can not be reached". However, the 
user is able to use Safari perfectly fine.
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